FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge a diagnostic fee to cover the time it takes to identify the problem. If you proceed with the repair, this fee is usually applied toward the total cost. I provide upfront pricing before any work begins—no surprises. Occasionally, I offer discounts on parts or labor for repeat customers or during promotions.
- What is your typical process for working with a new customer?
I start by asking questions to understand the issue and schedule a convenient time for a diagnostic visit. Once I inspect the appliance, I explain the problem, go over repair options and pricing, and get the customer’s approval before doing any work. I aim to keep things clear, honest, and efficient from start to finish.
- What education and/or training do you have that relates to your work?
I completed hands-on training in appliance repair and have years of real-world experience working on washers, dryers, and dishwashers. I stay up to date with new appliance technology and continue learning to provide reliable, high-quality service.