Latest Review: Vivian and Tony were great to work with - very responsive and flexible. They were there for 5 hours and no doubt worked tirelessly the entire time - our condo was sparkling! Only a few issues: I had asked them to wipe down all white woodwork, which was above and beyond and they did - I just had to go behind because with a little elbow grease I was able to get off all the scuffs (which was my intent besides just the dust). So they saved me time on giving it a good first pass, but I did have to go over that on my own. I also had to redo the stainless steel sink; I'm not sure if they simply forgot or if it was just smeary because it had so much build up on it from our tenant (it took me 4 passes and several products to get it clean!). Same thing with our wood floors. They did them on their way out, and told me any footprints would disappear when dry; well the next day, the floor had a residue on it and footprints all over the place. I know that they got on hands & knees to get several spots of gunk off, and I saw them mopping it when I came back to pay them - so I think it might have just been that our tenant hardly ever cleaned the floor in 3 years and so it had too much build up for what I'm guessing is their routine wood floor cleaning (a spray made for wood floors - I didn't see which one - and a dry mop).
I would definitely use them again. I think we just needed to discuss timing more up front. They gave me a 30-min window for when they'd arrive (they were prompt!), and I asked them how long it would take and they said 4-5 hours. We were coming in from out-of-town, so I then based all of our schedule around them being done in 5 hours from the latest possible start time. I think they didn't realize when booking then though that I had a hard stop and probably could've used a bit more time. Again, would hire them again - very hard workers and good at what they do (and trustworthy & super nice). Also, I thought their rates were more than fair and even paid them extra as despite the couple of things I had to revisit, they were very good and worth every penny. Thanks Vivian & Tony for helping us get our condo ready to list!
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