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Five stars for the technicians. They had a challenge and resolved it well. My carpets are beautuifully clean, feel soft and no odor - look brand new and dried within a couple of hours. CAVEAT: One star to the estimator, I ended up paying more than twice as much as the quote I was given. I provided complete and accurate info about the job (ie number of stairs, landings and identified the areas etc. ). I received 4 other quotes that came in complete and included all charges. Lesson learned but I will use them again.Oct 21, 2016Verified
Customer service great! On-time arrival to do the carpet cleaning was great! Technicians were polite, friendly, & explained cleaning options thoroughly & simply. Job was performed in timely manner. Carpet looks like brand-new after cleaning. Dried within 3 hours. Very happy with company & will definitely use them again!Nov 12, 2016Verified
I had a few folks call me back after I submitted a request for a bid. I chose chem dry not because of their sales pitch it was simply to their answer about what makes them different. You pay for their service not for their advertising. They were prompt and explained things to me they didnt sell me. Hands down best experience I have ever had with a carpet cleaner and I will call them again and again.Aug 7, 2012VerifiedChem-Dry Of Minneapolis & St. Paul's reply
Thank you for reviewing your recent experience with Chem-Dry of Minneapolis & St Paul. It's customers like you who have helped our business grow. We understand that you have many options in choosing a carpet cleaner and are pleased that you have made Chem-Dry of Minneapolis & St Paul your premier choice for your cleaning needs.
Chem Dry cleaned our carpets. First time using them. Very different cleaning technique but it worked great and our carpets are very clean now. Wasn't sure since we're used to traditional steam cleaning but I'm glad we went with chem dry.Nov 19, 2012
Easy to schedule. Service tech showed up on time and was very curteous and walked thru what he was going to do and how much it would cost. He cleaned our mattress that had cat urine on it and now the cat urine is gone. Thank you so much!!!Jan 6, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We give every client an exact estimate upfront before we begin cleaning. Therefore there's never any surprises.
- What is your typical process for working with a new customer?We schedule an appointment. Arrive at the home. Give an estimate. Clean the carpet. Collect payment. Guarantee services performed for at least 30 days.
- What education and/or training do you have that relates to your work?We are always learning more about the business and attend many conventions and training courses to keep us in the loop with latest technology and products to offer our customers.