|Sunday||10:00 a.m. to 9:00 p.m.|
|Monday||10:00 a.m. to 9:00 p.m.|
|Tuesday||10:00 a.m. to 9:00 p.m.|
|Wednesday||10:00 a.m. to 9:00 p.m.|
|Thursday||10:00 a.m. to 9:00 p.m.|
|Friday||10:00 a.m. to 9:00 p.m.|
|Saturday||10:00 a.m. to 9:00 p.m.|
General Technics Consulting
About this pro
I chose Steve among several because his response included an educational component that increased understanding of my Windows 10 update problems. Coupled with his years of experience, reasonable cost, free pick up & delivery, Steve was a great match for me & exceeded my expectations by completing the job early while providing timely updates. He also suggested additional security software to keep my PC safe. I highly recommend Steve from General Technics Consulting who is a pleasure to work with.May 4, 2018Verified
I contacted General Technics in an effort to rescue images from compact flash cards that had failed. After several messages back and forth, we settled on an approach and price. I sent the cards via mail. They were not recoverable by any relatively modest means, but the careful attention assured me that they had been adequately assessed. I highly recommend General Technics for your computer needs.Apr 30, 2018Verified
Steve attempted to recover data off my severely corrupted hard drive. Unfortunately it was beyond recovery but I'm still happy with the service I was provided and recommend Steve to anyone from a service and professionalism standpoint. I will definitely keep Steve in mind for my future needs.Apr 9, 2018Verified
Can’t say enough good things about Steve. He put my mind at ease when my computer was not right and not only cleaned up the viruses but provided great future counsel on what things to do differently in the future. Highly reMar 2, 2018Verified
Steve was great to work with, very punctual and responsive to "options" and "advice" as if it were his personal equipment and issue He is on my speed-dial for future needsOct 18, 2017VerifiedSteve S.'s reply
Thanks, Steve! It's been a pleasure working with you.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?I charge a flat rate for all the services that I provide, plus the cost of any required hardware and/or software needed to complete the job. I feel that a flat rate is simply more fair to the client than an hourly rate. We offer a 10% discount to all currently-serving and retired U.S. military personnel, currently enrolled students, and seniors.
- What is your typical process for working with a new customer?I first interview my new client on the phone to get a preliminary understanding of their problem and the surrounding circumstances. Next, I meet with them face-to-face to gather more information, and I ask them to duplicate the problem, if possible, while we're together. Then at this point, I give my client my evaluation of the problem, its likely causes, and an estimate of the time needed to fully complete the diagnosis and repair (the price is, as always, a flat rate and already known). I also inform the client if it will be necessary to purchase any additional hardware or software to complete the repair. Lastly, if I'm at the client's home or workplace, I determine whether or not repairs can be completed on-site. Then I get to work!
- What education and/or training do you have that relates to your work?A+/N+/Security+ training, over 20 years of experience in PC/LAN support, Help Desk, continuous study and education in Windows and Linux systems, software, and support.