Tech Siegers LLC
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The issue I had was that my home WiFi network was constantly dropping out. My home network is working much better now. Thank you very much for your work. I am very happy with your service. You were prompt and methodical in your work and identified a potential problem quickly. I like that you took the time to explain to me what the issues were and a little bit about how to trouble shoot the system myself. I appreciate your continued follow up to make sure that there are no residual issues. If we have IT issues in the future I would definitely call you again for assistance and recommend you to my friends.Jan 19, 2016Verified
Josh has been servicing my computers for several years now. He always on time & repairs are always made in a professional manner. Highly recommendedNov 5, 2015Tech Siegers LLC's reply
Thank you, Don for the review. Although in MN, let me know if I can still help you out in Eau Claire. That offer for a burger at Burger Jones still stands for whenever you are next visiting Minneapolis. --J
Josh at Reliable Computer Guys is great. I never had this level of one-on-one service. He is very up to date on his computer technology knowledge. And if he does not know the answer he will get it for you. When a question or problem occurs Josh is very prompt with a reply and does not leave you hanging. I am not sure where he gets all his energy from, but suffice it to say that if an extra mile is needed to get a project done or to solve a problem, Josh will go the distance. Technophobe BrianNov 5, 2015Tech Siegers LLC's reply
Thank you, Brian. Your comments are much appreciated!!
Are you Every time we needed Josh, he responded quickly, fixed our problem or improved our computer in a very professional manner. He is thoughtful and completely describes the problem and his solution. Reliable!! Valerie S.Nov 8, 2015Tech Siegers LLC's reply
Valerie, thank you for your review. It is appreciated :-) Have a great week, Josh
- What should the customer know about your pricing (e.g., discounts, fees)?We do not charge any invoices in excess of three hours. To keep you happy, all services are completely guaranteed with no questions asked, refund and all, for 30 calendar days. We ask that if you have a pleasant (or negative!) experience working with Josh and the team, that you leave us a review to let others know however your experience has been.
- What is your typical process for working with a new customer?My typical process for working with a new client is to first see if I can meet his or her need. If the need is able to be met, we discuss an estimate of price and hold myself to that estimate throughout the entire process. Through our CRM software, we are able to communicate with you and keep in touch via email updates and over the phone also, if desired. The entire length of time required to complete the project will be communicated right from the beginning. We desire to keep a quicker turnaround time for most projects, whenever possible.
- What education and/or training do you have that relates to your work?I have attended the University of Wisconsin-Eau Claire for Information Systems, Business Communications and German for Business Professions. Also, I have attained experience and earned qualifications in my current position as a Training Specialist for medical company in Minneapolis.