Floor Coverings International of Bloomington
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Floor Installation or Replacement
Responsive, good follow-through, reliable, good quality work.Jun 7, 2020Verified
Hardwood Floor Refinishing
This company is professional and the work is of high quality. They are personable and really want to know that you are satisfied with their work. The work plan is laid out for you so you know what to expect. They are punctual and keep in contact through the whole process. An excellent company that I would highly recommend.Sep 26, 2017Verified
Mary And John E.
Matt responded promptly to our calls and emails. He explained the rationale for each option on our project. We keep coming back to him for our projects (four so far!) because we know the workmanship, pricing, value and beauty of each one will have been outstanding. His time and attention helping us pick out exactly what we wanted was extraordinary. Having the samples brought right to our home was one of the best parts of working with him. We couldn't recommend him more highly!Sep 8, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?We don't have any price gimmicks or ""one week only sales"". There are no ""buy 2 rooms get 1 free"" type of stuff. We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
- What is your typical process for working with a new customer?It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
- What education and/or training do you have that relates to your work?Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.