What should the customer know about your pricing (e.g., discounts, fees)?
A good majority of the projects that we complete have at least a small amount of customization to them. We do work from a baseline standard pricing system and add the pricing for the custom portions of the projects accordingly.
Our goal is to present a pricing stratagy to each of our potential customers prior to leaving their home at the end of the initial visit.
What is your typical process for working with a new customer?
As the professionals coming into your home, we are their to first listen, learn and apply what we have learned towards providing possible solutions to the customers new build or remodeling project.
What education and/or training do you have that relates to your work?
All of our representatives have been professionally trained in the product that they are sent to the home to speak about.
How did you get started doing this type of work?
CSC Remodelers originally started as CSC Exteriors and focused mainly on window and insulation installations. We quickly added siding, roofs and gutters. Decks came soon after that. More recently, we added our interiors products such as flooring, kitchens and baths and changed our name to CSC Remodelers to reflect that change.
What types of customers have you worked with?
We work mostly with individual home owners. We have worked in the commercial industry but tend to lean towards the residential projects as the primary source of jobs.
What advice would you give a customer looking to hire a provider in your area of work?
The internet makes it so easy to research the potential contractor that may be an option for completing your project. Educate yourself on the contractor even prior to inviting them to your home. Keep in mind that the person that offers the cheapest price usually is not able to provide the best service, a quality installation or warranty their work.
What questions should customers think through before talking to professionals about their project?
All of their thoughts on material, design and costs. Research what a realistic budget should look like prior to inviting contractors into your home.