Mr. Rooter Plumbing of the Twin Cities
Mr. Rooter Plumbing of the Twin Cities

Mr. Rooter Plumbing of the Twin Cities

Discounts available
Discounts available
$59/service call

(waived if hired)


Drain problem

Online now

Introduction: Our priority is to provide the highest level of customer service and to meet our customers' plumbing, drain and sewer needs. We know that plumbing emergencies are enough of a headache without dealing with an ornery customer service rep or repairman. We offer a warm voice, a courteous call, and a convenient process. We make your emergency a priority for us, scheduling service as quickly as possible to resolve your problem. Our plumbers are the same way—they treat your home with respect and consideration. We wipe our feet on our own mats, we wear shoe covers before entering your home, and we’ll offer you a fair assessment of your plumbing situation and how much it will cost to handle it. Our prices are flat-rate and upfront, so you don’t have to worry about inflating prices as the job goes on. We are the plumbing, drain and sewer experts because that's all we do!
Overview

Hired 590 times

Serves Minneapolis, MN

Background checked

Verified business

License verified

31 employees

28 years in business

Payment methods

Cash, Credit card

Social media

Facebook, Twitter

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

50 photos

  • Sump pump replacement & battery backup

    Basement Finishing or Remodeling

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Good 4.4

156 reviews

5
77%
4
6%
3
4%
2
5%
1
8%

Read reviews that mention:


pro avatar
Andrew J.
4 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

Mr. Rooter responded quickly and had someone out at our house the next day. The plumber gave me a list of options before doing any work. He fixed the problem quickly and without any mess. He did not attempt to sell me services we didn’t need, which I appreciated. I would absolutely recommend Mr. Rooter to anyone with plumbing needs.

Details: 1 toilet • Clogged • Municipal water (most common) • House

Mr. Rooter Plumbing of the Twin Cities's reply
Dear Andrew, Thank you for sharing what makes Mr. Rooter different from the rest. I will shared your comments with Patrick and Tony, who where the plumbing professionals who helped you out. We spend a great deal of time training our team to provide education and options which empowers our customers to make the best decision for their situation. This is part of the reason we do not provide over the phone estimates. There’s a reason they call us MISTER!
Toilet Repair
pro avatar
Raj M.
Jul 5, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Rob, the service associate has done an excellent job. Rob is outstanding in his work and as well as went beyond expectations by answering all questions on plumbing related. Rob’s help/work is very much appreciated.

Details: No new piping needed • Other plumbing installation or replacement • Municipal water (most common) • House

Mr. Rooter Plumbing of the Twin Cities's reply
Dear Raj, Thank you for sharing your Mr. Rooter experience with other Thumbtack users. I love to hear Rob exceeded your expectations. There’s a reason they call us MISTER!
Plumbing Pipe Installation or Replacement
pro avatar
Sandra P.
Jun 6, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Rob was a great person to resolve multiple issues in our residence. He took the time to explain the resolution before he started. He also took the time to explain what was finished and took us through the process. We would definitely use rooter plumbing services again! Thank you

Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Drain issues • Other plumbing system issue • Shower or bathtub • Toilet • Sink • House

Mr. Rooter Plumbing of the Twin Cities's reply
Dear Sandra, It’s great to hear you were pleased with Rob’s workmanship and professionalism. Our company makes a focused effort to train our technicians to take their time, listen to our customers, provide education and options for resolution. The final decision is always in our customer’s control. I’m glad you appreciated the Mr. Rooter difference. It would be our honor to be your “go-to” plumbing and drain company.
Plumbing Pipe Repair
pro avatar
Paris S.
May 16, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Very thorough evaluation of the plumbing in our home. He was very knowledgable and professional. Will definitely call for future plumbing needs!

Details: A few hours to a day • Bathroom • Shower or bathtub • Need professional's assessment • House

Mr. Rooter Plumbing of the Twin Cities's reply
Dear Paris, Thank you for the descriptive 5 star review of Aaron's informative service call. If and when you're ready to go through with any of the estimates he provided, please give us a call. There's a reason they call us MISTER!
Emergency Plumbing
pro avatar
John S.
Feb 28, 2022
·

Hired on Thumbtack

Hired on Thumbtack

John from Rooter Plumbing is really good. I had a water damage in the house, he only identified the issue, but walk through the whole house to ensure there is no any other issues. Thank you, John and Rooter plumbing.

Details: Yes, repair is urgent • Yes, the building is currently flooded • Burst pipes • House

Mr. Rooter Plumbing of the Twin Cities's reply
Dear John, Thank you for sharing your 5 star Mr. Rooter Plumbing experience with other Thumbtack users. I'm glad Jon took fabulous care of you and your property. Thank you for appreciating what makes Mr. Rooter different from the rest. We provide a whole home plumbing inspection with any paid service so alert you of any issues that require immediate attention or items you may want to keep an eye on or tackle yourself. We're all about education and options that meet our customers' needs. Please call us again for any future plumbing or drain needs.
Plumbing Pipe Repair
Credentials
License

License Type: Plumbing Contractor (Business) (MN)

License verified on 7/11/2022

Business Verified

Mr. Rooter Plumbing of the Twin Cities verified

Background Check

Antonio Perez

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We charge a small dispatch fee of $59 to send a qualified service professional to your home to provide a flat-rate on site estimate. Our service professionals are trained to assess the situation and help educate our customers about their plumbing issue and provide options with flat-rate pricing prior to beginning any work. The $59 dispatch fee is applied as a credit to any work performed. We offer discounts and coupons on our website mrrooter.com/minneapolis and occasionally on Google and Facebook. Our Advantage Plan members receive serval perks as well as our absolute lowest price. We are not the cheapest, nor are we the most expensive. We are a professional plumbing, drain, and sewer company that will provide you a reliable, courteous and professional plumbing experience. We are the experts, the handymen call when they get over their heads.

  • What is your typical process for working with a new customer?

    We welcome the opportunity to work with new customers. Our customer service representatives are trained to assess your plumbing needs and assign a service professional suited to meet those needs. We generally schedule our appointments for 2-hour windows and will contact you before your service professional arrives letting you know they are on their way. When our service professional arrives, they will wipe their shoes on their own door mat, will wear shoe covers when entering your home and follow all CoVid19 compliant protocols. Your service professional will help educate you about your plumbing and provide you options to resolve your issue. They will then provide you the cost for each option so that you know the expense before any work begins. Generally, the technician is prepared to perform the work immediately unless specialty parts must be ordered or it is a large multiple day project. In this case an alternate appointment time would be scheduled that meets your needs. If you'd like to get a second opinion or think about the proposed work, all estimates are good for 30 days and the the $59 dispatch fee will still be applied as a credit.

  • What education and/or training do you have that relates to your work?

    Training is a big part of our company. We understand that a well-trained team provides a better customer experience. As such, we have developed a versatile training program that we follow to help improve our team’s skills. Our plumbers are licensed, which means our experience is backed by high levels of training and continuing education. When you call us, you can be confident knowing you are getting service from plumbers who know how to handle your problem effectively, with the least amount of time and money.

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