FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a small dispatch fee of $59 to send a qualified service professional to your home to provide a flat-rate on site estimate. We do service landlord/tenant arrangements and commercial properties and charge a $149 service fee to come out to the property. Our service professionals are trained to assess the situation and help educate our customers about their plumbing issue and provide options with flat-rate pricing prior to beginning any work. The $59 dispatch fee is applied as a credit to any work performed. We offer discounts and coupons on our website mrrooter.com/minneapolis and occasionally on Google and Facebook. Our Advantage Plan members receive serval perks as well as our absolute lowest price. We are not the cheapest, nor are we the most expensive. We are a professional plumbing, drain, and sewer company that will provide you a reliable, courteous and professional plumbing experience. We are the experts, the handymen call when they get over their heads.
- What is your typical process for working with a new customer?
We welcome the opportunity to work with new customers. Our customer service representatives are trained to assess your plumbing needs and assign a service professional suited to meet those needs. We generally schedule our appointments for 2-hour windows and will contact you before your service professional arrives letting you know they are on their way. When our service professional arrives, they will wipe their shoes on their own door mat, will wear shoe covers when entering your home and follow all CoVid19 compliant protocols. Your service professional will help educate you about your plumbing and provide you options to resolve your issue. They will then provide you the cost for each option so that you know the expense before any work begins. Generally, the technician is prepared to perform the work immediately unless specialty parts must be ordered or it is a large multiple day project. In this case an alternate appointment time would be scheduled that meets your needs. If you'd like to get a second opinion or think about the proposed work, all estimates are good for 30 days and the the $59 dispatch fee will still be applied as a credit.
- What education and/or training do you have that relates to your work?
Training is a big part of our company. We understand that a well-trained team provides a better customer experience. As such, we have developed a versatile training program that we follow to help improve our team’s skills. Our plumbers are licensed, which means our experience is backed by high levels of training and continuing education. When you call us, you can be confident knowing you are getting service from plumbers who know how to handle your problem effectively, with the least amount of time and money.