FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I evaluate the situation (at least 10 minutes, frequently 15 20 minutes) and provides you, the customer with a description of the proposed work and an estimate of the cost. If during the course of the project I encounter unforeseen aspects that change the scope of the work, the technician shows the customer and discusses alternatives, if any. Advantages: The customer knows in advance the general ballpark cost of the job. If the project takes less time than I estimated, the customer pays less than the estimated cost. If the job takes longer or unforeseen aspects increase the scope of the work, the customer pays more. The reality? In the majority of cases, I am able to charge clients the estimated cost or a little less. My goal with every customer interaction is to (a) have a satisfied customer and (b) get paid enough for my efforts that I stay in business. If I need to answer a phone call or go get parts, you're not paying me an hourly rate as you might with Time and materials.
- What types of customers have you worked with?
Faucet repair or replacement.Toilet repair or replacement. Water heater repair or replacement. Gas leak repair. Clothes washer or gas appliance installation. Disposal replacement or installation. Dishwasher installation. Water softener installation. Water filter installation.
- What advice would you give a customer looking to hire a provider in your area of work?
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