FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Residential Services: We offer bundled pricing for multiple services (like carpet + upholstery or duct + dryer vent cleaning), and run seasonal promotions throughout the year. While we may not be the cheapest, we use top-tier equipment, eco-friendly solutions, and highly trained technicians to deliver results that last. Commercial Services: Our pricing is competitive and transparent, and we build estimates based on square footage, frequency, and soil level. We focus on value — delivering a level of service and reliability that sets us apart from budget providers. Account-Based Pricing for Businesses: For property managers, multi-site owners, and recurring commercial clients, we offer account-based pricing. That means your rate improves as we service more of your locations, ensuring better value the longer we work together.
- What is your typical process for working with a new customer?
We keep it simple, transparent, and tailored to your needs: Initial Contact & Estimate: We start with a quick call, message, or in-person walk-through to understand your needs and provide an upfront, no-pressure quote — often within minutes. Customized Service Plan: Whether it’s a one-time deep clean or recurring service, we tailor the job to your home or business. We explain our process, expected results, and answer any questions before we begin. Service Day: Our trained technicians arrive on time, in uniform, with commercial-grade equipment. We confirm scope, walk through the space if needed, and get to work. Walkthrough & Follow-Up: After service, we do a quality check and walkthrough to ensure everything meets your expectations. If you're not satisfied, we make it right — that’s our guarantee. Our goal is to make every first experience a repeat one.
- What education and/or training do you have that relates to your work?
Our team is IICRC certified (Institute of Inspection Cleaning and Restoration Certification), which sets the industry standard for carpet, upholstery, and hard surface cleaning. We’re also OSHA-compliant and trained in multiple safety protocols, including bloodborne pathogens, ensuring we meet the highest standards for both residential and commercial environments. Ongoing training is a core part of our company — our technicians stay current with the latest tools, techniques, and safety practices so we can deliver consistent, professional results every time.