FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is the most competitive pricing in the area. We work with insurance claims, we have financing options, and we WANT to EARN your business- so we mark down whatever we can, wherever we can to make the job affordable for you with the same great quality materials that other companies offer. Our inspections are free. We will come out to give you an inspection and leave a bid at no charge! If you are out of our 25 mile radius, and it is just a small repair job, we typically start out at a $650 minimum charge to come fix the issue. (Example: Joe called, he lives in Leavenworth, KS. He needs 25 ft. of gutters replaced due to wind damage on his home. He would like us to come out to do that repair job and that's it. We charge $650 to come out and do the repair.) Our low overhead allows us to be very competitive and in most cases discounts are not needed.
- What is your typical process for working with a new customer?
When we have a new customer, our office manager calls them to get as many details about the job as possible. We then set up an inspection to look at what repair or install they may be needing. Whatever day and time works best for our customer, we make happen! Once one of our specialists go to a customers home to do an inspection, we then leave them with a 30 day bid. This locks in the price and details of everything the customer and our specialist go over at the time of the first initial visit. The customer can decide right then and there if they'd like to go with us, or they can call us back any time within the next 30 days to guarantee that price. If any changes need to be made- we do them in office and email the customer an upgraded bid with any extra pricing or specific details pertaining the job. We strive for good relationships with all of our customers. So we will follow up every day or as often as we need to, to assist in any questions or concerns a customer might have about their home repair process.
- How did you get started doing this type of work?
Town Home Improvements, LLC was started by John and Melissa Town. They started this business because they had so many family members who were ripped off by roofing companies, gutter companies, every day repair men, etc... in the past, and they were sick of it becoming such a common problem. They decided to start their own home improvement business, with honest people who have a high sense of integrity. We want to take care of customers like they are our family, and that is what we plan to keep on doing! We want to provide honest, high quality work while also maintaining a constant relationship with our customers. We want to be the ones you refer to your family.