Jeff responded quickly to our need for some plumbing help. He came equipped with the materials to do the job, and went way beyond our expectations on all levels. When looking at his profile, I did see he got one bad review because he hadn't shown up for an appointment. When I asked him about it, he said the appointment was on the very day he found out his mom unexpectedly passed. He said he was in shock, dropped everything and left to be with family. Enough said. Jeff's a standup guy and we plan to use him for more plumbing help and other house jobs — he's very skilled. Highly recommend.