Sorry this pro can’t do your job, but we know other pros who can. Check them out
About
I have been building and repairing computers for over 20 years. My focus is Virus/Malware Removal on windows desktop and laptop computers. I build desktop computers, done from the ground up the way you would like, if desired. I believe that it is better to have a computer built than to buy one by a specific brand. Lastly, I give advise on keeping my customer's computer(s) safe.
I enjoy helping people, period! So, that is first! I enjoy teaching the ends and outs about computers. Outside of that, I enjoy repairing or upgrading computers.
Overview
Hired 102 times
Background checked
1 employee
25 years in business
Business hours
Sun3:00 pm - 9:00 pmMon9:00 am - 1:00 pm
Payment methods
This pro accepts payments via Cash, Google Pay, PayPal, and Square cash app.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
2019
Services offered
Topic areas
Understanding pc
Word processing
Email
Work location
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
65 reviews
5
91%
4
6%
3
2%
2
1%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
David K.
Jun 28, 2020
•
Hired on Thumbtack
Ken is a realist a possesses a great wealth of knowledge in computer issues. He will roll up his sleeves and go for it with great tenacity. I recovered my blue screen issue and put me straight back to full function.
Details: PC • Desktop • System error or blue screen • At the pro’s location • My home, venue, etc.
Computer Ken's reply
Thank you, David! I appreciate the compliment and the great review, very much! I also appreciate your professionalism as well, sir!
Computer Repair
Brenda G.
Oct 24, 2019
•
Hired on Thumbtack
Ken diagnosed the problem, ordered the part, installed a couple of free programs on my computer for malware and security. He was congenial and professional.
Details: Desktop printer • HP
Printer and Copier Repair
Troy C.
Jul 2, 2019
•
Hired on Thumbtack
Ken not only addressed my problem but offered several options as solutions. He also suggested possible upgrades, like adding a ssd drive, to keep my laptop relevant much longer.
Details: Personal • PC laptop hard drive • 1TB or less • At the pro’s location
Computer Ken's reply
Thank you, Troy! It was my pleasure to be of assistance to you! It feels good to help someone who was told by another repair facility to just buy another laptop. Your computer may not be up to today's rightnow standards; but, it's not archaic. It had a very slow startup. But, seemed to always be quick. Now it starts up quickly, plus zips along. And it was designed for multitasking when you bought it and should be better at it now. Your laptop should be good for years! Enjoy!
Data Recovery Service
Chris S.
Feb 16, 2021
•
Hired on Thumbtack
Ken responded quickly and professionally to my call. He diagnosed my computer problems, fixed them, and returned my computer the next day. He also installed some utilities on my computer to help me avoid future problems of a similar nature. I am extremely satisfied and highly recommend Ken for computer repair.
Details: PC • Laptop • Slow computer performance • At the pro’s location • Remotely (phone or internet)
Computer Ken's reply
Thank you for the great review, Chris!
Computer Repair
Matt y.
Jan 30, 2023
•
Hired on Thumbtack
Ken is brilliant and reliable. He fixed my computer when other companies would not even look at it. If you need work done choose Ken and you wont regret it.
Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location
Computer Ken's reply
Thank you, Matt! I do what I can
Computer Repair
Credentials
Background Check
Kenyon Randolph
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.
What is your typical process for working with a new customer?
To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.
What education and/or training do you have that relates to your work?
I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.
