Computer Ken

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Introduction: I have been building and repairing computers for 17 years. My focus is Virus/Malware Removal on windows desktop and laptop computers. I build desktop computers, done from the ground up the way you would like, if desired. I believe that it is better to have a computer built than to buy one by a specific brand. Lastly, I give advise on keeping my customer's computer(s) safe. I enjoy helping people, period! So, that is first! I enjoy teaching the ends and outs about computers. Outside of that, I enjoy repairing or upgrading computers.

Overview

Hired 28 times
Background checked
1 employee
19 years in business

Payment methods

Cash, Paypal, Square cash app, Venmo

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Photos and Videos

4 photos

Reviews

Customers rated this pro highly for punctuality, value, and professionalism.

Great 4.8

22 reviews

91%

David K.
Computer Repair
Ken is a realist a possesses a great wealth of knowledge in computer issues. He will roll up his sleeves and go for it with great tenacity. I recovered my blue screen issue and put me straight back to full function.
Jun 29, 2020Verified
Computer Ken's reply
Thank you, David! I appreciate the compliment and the great review, very much! I also appreciate your professionalism as well, sir!
BETTY C.
Data Recovery Service
Computer Ken worked hard to solve my Mac Air problem. He tried several different approaches. He kept me in the loop the whole time. I would definitely recommend Computer Ken!
Jul 2, 2020Verified
Computer Ken's reply
Thank you Betty, for the nice review! It felt great to save your data and get your computer running again! Glad I could help!!!
Raymond R.
Computer Repair
Ken was willing to work around my busy schedule and the computer looked great after he replaced the broken screen. My husband was thrilled to get his computer back.
Jan 2, 2020Verified
Computer Ken's reply
Thank you; Raymond, for the glowing review! I am glad the replacement screen is. working to your satisfaction! I try to do the best I can! Let me know if you need computer or printer repair in the future!
Tiffany L.
Computer Repair
I can tell this is a quality individual, putting in honest work. I had a very pleasant experience with Computer Ken.
Feb 22, 2020Verified
Computer Ken's reply
Thank you, Tiffany! Glad to be able to help!
Brenda G.
Printer and Copier Repair
Ken diagnosed the problem, ordered the part, installed a couple of free programs on my computer for malware and security. He was congenial and professional.
Oct 24, 2019Verified

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Credentials

Background check

Kenyon Randolph

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.
What is your typical process for working with a new customer?
To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.
What education and/or training do you have that relates to your work?
I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.

Computer Ken

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