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Computer Ken
Computer Ken

Computer Ken

Top Pro

Offers remote services
Offers remote services
$50/hour
estimated cost


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Introduction: I have been building and repairing computers for 20 years. My focus is Virus/Malware Removal on windows desktop and laptop computers. I build desktop computers, done from the ground up the way you would like, if desired. I believe that it is better to have a computer built than to buy one by a specific brand. Lastly, I give advise on keeping my customer's computer(s) safe. I enjoy helping people, period! So, that is first! I enjoy teaching the ends and outs about computers. Outside of that, I enjoy repairing or upgrading computers.
Overview

Current Top Pro

Hired 41 times

Serves Kansas City, MO

Background checked

1 employee

20 years in business

Payment methods

Cash, PayPal, Square cash app, Venmo

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

Jan - Jun

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Photos and Videos

4 photos

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Great 4.8

27 reviews

5
89%
4
7%
3
0%
2
4%
1
0%

Read reviews that mention:


Chris S.

Computer Repair

Ken responded quickly and professionally to my call. He diagnosed my computer problems, fixed them, and returned my computer the next day. He also installed some utilities on my computer to help me avoid future problems of a similar nature. I am extremely satisfied and highly recommend Ken for computer repair.
Feb 16, 2021
·
Verified
Pam D.

Computer Repair

Ken was amazing!!! He took my computer which had the blue screen of death and brought it back to life. It runs so much quicker than it did. He was quick to answer and questions I had. Highly recommend will definitely use him again. Very professional and knowledgeable. Gave me a quote before starting the job.
Computer Ken's reply
Thank you very much for the great review, Pam! I'm glad I was able to get you back up and running in short time!
Aug 29, 2020
·
Verified
BETTY C.

Data Recovery Service

Computer Ken worked hard to solve my Mac Air problem. He tried several different approaches. He kept me in the loop the whole time. I would definitely recommend Computer Ken!
Computer Ken's reply
Thank you Betty, for the nice review! It felt great to save your data and get your computer running again! Glad I could help!!!
Jul 2, 2020
·
Verified
David K.

Computer Repair

Ken is a realist a possesses a great wealth of knowledge in computer issues. He will roll up his sleeves and go for it with great tenacity. I recovered my blue screen issue and put me straight back to full function.
Computer Ken's reply
Thank you, David! I appreciate the compliment and the great review, very much! I also appreciate your professionalism as well, sir!
Jun 29, 2020
·
Verified
Alberta L.

Computer Repair

Ken was like a good neighbor to help me in a semi crisis. He was worth a lot more money than I could provide him. Thanks, Ken
Computer Ken's reply
Thank you for the great review, Alberta! It was nice working with you! When called; no matter when, I try to hepl!
Dec 29, 2020
·
Verified
Credentials
Background Check

Kenyon Randolph

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.

  • What is your typical process for working with a new customer?

    To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.

  • What education and/or training do you have that relates to your work?

    I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.

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