Computer Ken
Computer Ken

Computer Ken

Top Pro

Offers remote services
Offers remote services
$45
starting cost


Select a service
Zip code
Computer issue

Responds in about 2 hours

Introduction: I have been building and repairing computers for 20 years. My focus is Virus/Malware Removal on windows desktop and laptop computers. I build desktop computers, done from the ground up the way you would like, if desired. I believe that it is better to have a computer built than to buy one by a specific brand. Lastly, I give advise on keeping my customer's computer(s) safe. I enjoy helping people, period! So, that is first! I enjoy teaching the ends and outs about computers. Outside of that, I enjoy repairing or upgrading computers.
Overview

Hired 61 times

Serves Kansas City, MO

Background checked

1 employee

21 years in business

Payment methods

Cash, PayPal, Square cash app, Venmo

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

All year

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

4 photos

Specialties
Computer type

Computer issue

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.8

41 reviews

5
88%
4
7%
3
3%
2
2%
1
0%

Read reviews that mention:


pro avatar
Alyssa P.
Jul 20, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Was willing to work with my schedule, kept me up to date on all the order updates. Was upfront on costs and expectations of repair quality. Which are awesome! Will be recommending him to others for future computer fixes!

Details: PC • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Ken's reply
Thank you Alyssa for the great review! It's best to be upfront and honest with my customers! That's what I strive to do! Glad you are happy with the repair!
Computer Repair
pro avatar
Chris S.
Feb 16, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Ken responded quickly and professionally to my call. He diagnosed my computer problems, fixed them, and returned my computer the next day. He also installed some utilities on my computer to help me avoid future problems of a similar nature. I am extremely satisfied and highly recommend Ken for computer repair.

Details: PC • Laptop • Slow computer performance • At the pro’s location • Remotely (phone or internet)

Computer Ken's reply
Thank you for the great review, Chris!
Computer Repair
pro avatar
Telia g.
Nov 19, 2021
·

Hired on Thumbtack

Hired on Thumbtack

He was a Rock Star! Took care of huge computer issues and left it better than new! I could not be happier with his work, plus he was personable and reasonable with his charges.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair
pro avatar
Donald S.
Jun 10, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Computer Ken was excellent and determined the printer problem quite fast and I would have him back if another problem occurred. Highly recommend.

Details: Desktop printer • HP

Computer Ken's reply
Thank you, Donald for the nice review! Glad to be of assistance to you!
Printer and Copier Repair
pro avatar
Liz B.
Oct 17, 2021
·

Hired on Thumbtack

Hired on Thumbtack

Worked fast and our computer came back good as new! Would definitely use Ken again in the future!

Details: PC • Laptop • Cracked or damaged screen • At the pro’s location

Computer Repair
Credentials
Background Check

Kenyon Randolph

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.

  • What is your typical process for working with a new customer?

    To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.

  • What education and/or training do you have that relates to your work?

    I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.

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