- What should the customer know about your pricing (e.g., discounts, fees)?
I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.
- What is your typical process for working with a new customer?
To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.
- What education and/or training do you have that relates to your work?
I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.