Computer Ken

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Customers rated this pro highly for professionalism, work quality, and responsiveness.

Read reviews that mention:

• computer・17

• problem・9

• issue・6

• fix・4

• laptop・3

• screen・3

• repair・2

• tech・1

• mac・1

• printer・1

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Alyssa P.

Jul 20, 2021

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Hired on Thumbtack

Hired on Thumbtack

Was willing to work with my schedule, kept me up to date on all the order updates. Was upfront on costs and expectations of repair quality. Which are awesome! Will be recommending him to others for future computer fixes!

Details: PC • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Ken's reply

Thank you Alyssa for the great review! It's best to be upfront and honest with my customers! That's what I strive to do! Glad you are happy with the repair!

Computer Repair

Chris S.

Feb 16, 2021

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Hired on Thumbtack

Hired on Thumbtack

Ken responded quickly and professionally to my call. He diagnosed my computer problems, fixed them, and returned my computer the next day. He also installed some utilities on my computer to help me avoid future problems of a similar nature. I am extremely satisfied and highly recommend Ken for computer repair.

Details: PC • Laptop • Slow computer performance • At the pro’s location • Remotely (phone or internet)

Computer Ken's reply

Thank you for the great review, Chris!

Computer Repair

Telia g.

Nov 19, 2021

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Hired on Thumbtack

Hired on Thumbtack

He was a Rock Star! Took care of huge computer issues and left it better than new! I could not be happier with his work, plus he was personable and reasonable with his charges.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Donald S.

Jun 10, 2021

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Hired on Thumbtack

Hired on Thumbtack

Computer Ken was excellent and determined the printer problem quite fast and I would have him back if another problem occurred. Highly recommend.

Details: Desktop printer • HP

Computer Ken's reply

Thank you, Donald for the nice review! Glad to be of assistance to you!

Printer and Copier Repair

Liz B.

Oct 17, 2021

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Hired on Thumbtack

Hired on Thumbtack

Worked fast and our computer came back good as new! Would definitely use Ken again in the future!

Details: PC • Laptop • Cracked or damaged screen • At the pro’s location

Computer Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  I try to be as fair; as possible to the customer, regarding my pricing. If I do a diagnostic on a computer and determine that I need to do work on the computer that costs more than the diagnostic, for example, then I will subtract the diagnostic price from the total unless the diagnostic was extensive as far as time consuming. But, I will have to consider mileage if I travel to the customer.

• What is your typical process for working with a new customer?

  To ask plenty of questions of the customer to determine what lead to the computer issue, so there are no surprises before I begin to work on the computer. After repairing the computer I want to give as much advise as I can to the customer to help them avoid future issues, if possible.

• What education and/or training do you have that relates to your work?

  I have a Computer Programming Degree where the teacher introduced us to computer repair. I have been building and repairing computers ever since.