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Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
A wonderful help. Introduced me to a few newer programs, and managed to get my computer up and running again after a terrible incident that happened to it.Feb 18, 2019Verified
Michael is very knowledgeable and professional. Will be calling on him for all my computer needs in the future!Aug 16, 2017Verified
Worked out my problems at a fair price and conveniently.Dec 17, 2018Verified
came in got it done so glad i call him very good on time fix everythingNov 28, 2018Verified
Very Professional, cost was very reasonable, and overall he seemed genuinely interested in solving my issueAug 11, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We have a minimum diagnostic fee of $40.00 which also covers the flat labor/troubleshooting rate for the first hour. Each additional hour if required is at the rate of $40.00 per hour. World-class IT at non-profit pricing! WorldWideSecurityServices.org/grindex.htm Lastly, if the customer is more than 60 miles away, there is an additional $25.00 fee, then for each increment of 30 miles of travel after the initial 60 miles a $10.00 fee. (eg. 90 miles would be $35.00 additional travel costs).
- What is your typical process for working with a new customer?Lots of CARE: Courtesy, Appreciation, Rapport Building and Empathy. The customer needs to know that their issue is not uncommon, while also easily resolvable! Our clients are able to rest assured that they have made a wise choice finding a seasoned IT tech who can minimize the strains on their systems and themselves at the same time. We are World Class IT at non-profit prices!!!
- What education and/or training do you have that relates to your work?We are a Microsoft® Partner and personally, I am CompTIA A+ and Cisco CCIE Certified; as well as, a Microsoft® Registered Refurbisher Partner and member of other leading edge Microsoft® community groups (TechNet, Tech-Ed, MSDN, Powershell.org, and Microsoft Virtual Academy where I hold a MCP seat on the Founders Club, etc.) I also have the equivalent course hours for the MCSE through Microsoft Virtual Academy. Computer Information Systems (AAS).