FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is dictated by many factors. Product, accessories, labor, stock or special order products. I promise that I will give you my best price up front, because I respect you and your time.
- What is your typical process for working with a new customer?
I want all new and potential customers to know that Blackburn Exterior Concepts offers free and no obligation estimates for your roofing, siding, window or gutter project. I will bring samples of any given product grouping for your viewing pleasure. I will measure for any given project and take pictures. I want to have your bid back to you within 24 hours. It will include the pictures, materials discussed and any other item outside the scope that might be worth taking a look at. All bids are made in good faith, and underlaying damage or issues that need to be addressed may not be visible at the time of a bid or inspection. Also, I will take all precautions possible to not create damage during an inspection.
- What education and/or training do you have that relates to your work?
I have been in classroom settings through my suppliers or directly with manufacturers regarding product knowledge/lines/installation methods. Some of the names include Simonton windows, Owens Corning, GAF, PlyGem and Mastic siding. This list is nowhere near exhaustive, it only scratches the surface. I am well versed in remodeling projects and quality products.