- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is in line with little or no overhead which I pass along. I also discount automatically a new customer. Most cases I can help with deductibles if possible. I do not have sales people. If you add up the commissions they get and office overhead ( I do not have) that is about an additional 15%. The owner pays for that.
- What is your typical process for working with a new customer?
Meet and greet discus their project address their concerns if any. Look over the job take pictures and measure.. make notes of particulars then back to the office for pricing. Submit an estimate.
- What education and/or training do you have that relates to your work?
One of the only Haag certified property inspectors on this site. You can only attend the school if you have 10 years or more in he business and verifiable jobs you did. Then it is a grueling 40 hour instruction from the Haag companies forensic engineers. The you must pass two 4 hr test. LEAD cert, Mold cert, 40 years or more with hands on. I multi master craftsman expert from Massachusetts