FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Window pricing is based on the measurements of each window, color, grid pattern, double/triple pane glass, tempering (if required), and other features homeowners are allowed to choose from.
- What is your typical process for working with a new customer?
Arrange a free consultation at a convenient time for the customer. Our project manager meets with the customer to discuss needs and preferences. The project manager recommends suitable window options and will prepare a quotation including costs and proposed solutions. The project manager will follow up with the customer to address any questions and discuss the quotation. The project manager will finalize the contract once the customer is satisfied. Afterward, a follow-up appointment will take place to verify all measurements and to review what to expect moving forward. Our team will coordinate window installation according to the agreed-upon schedule. The project manager will ensure the installation is completed to the customer's satisfaction and will follow up after installation to ensure customer satisfaction and gather feedback.
- What education and/or training do you have that relates to your work?
We have completed Vinylmax training offered by the suppliers that sell their line of windows.