FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Royal Door, we believe in honest, transparent pricing—no hidden fees, no surprises. Whether you need a quick repair or a brand-new installation, here’s what you can expect: Free Estimates: We offer free, no-obligation quotes for all repairs and installs—so you know exactly what to expect before any work begins. Fair & Competitive Rates: Our pricing is competitive for the Kansas City area, and reflects our high-quality products, skilled technicians, and reliable service. Pay for What You Need—Not More: We’ll never upsell you on things you don’t need. We’ll walk you through your options so you can make the best decision for your home or business. Quality Products = Long-Term Value: We only use top-tier parts and garage doors—so you’re investing in solutions that last longer and come with great warranties. 📄 Clear Communication: We’ll explain all pricing clearly before any work is done, and keep you informed every step of the way.
- What is your typical process for working with a new customer?
1. Call, message, or fill out our online form to schedule your FREE estimate for installation or repair. Our office manager will schedule a time that works best for you. 2. One of our friendly, expert technicians will come out to inspect your door, diagnose the issue, and go over your options. 3. Once approved, we schedule your repair or installation—often the same day. 4. Final walk through - We make sure everything is working perfectly, go over warranties, and answer any questions you may have.
- What education and/or training do you have that relates to your work?
All of our technicians complete extensive hands-on training in garage door installation, spring systems, opener technologies, safety protocols, and troubleshooting. We stay up to date with the latest garage door products and technologies, including certified training from leading manufacturers on proper installation techniques and product specs. With nearly a decade of industry experience and thousands of doors serviced across the Kansas City area, we’ve seen and fixed just about everything. That real-world knowledge means faster, more accurate service for you.