FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I keep pricing simple and transparent—no surprise add-ons. I’ll explain options up front so you can choose what fits your needs and budget. Discounts: $20 off for new customers 40% off add-on services when they’re done during the same visit (great for knocking out a few smaller issues at once) If a job might turn into something larger (like a big cleanup, a network overhaul, or a custom website build), I’ll clearly outline the scope and price before moving forward.
- What is your typical process for working with a new customer?
Quick intake: You tell me what’s going on (and what outcome you want). A few questions + basic checks: I narrow down the cause and confirm what’s worth fixing vs. replacing. Clear plan + price: I explain the plan in plain English and make sure you’re comfortable before I start. Fix + optimize: I handle the repair, cleanup, setup, or build—then test everything. Wrap-up: I show you what changed, share simple tips to prevent the issue coming back, and offer next steps only if they’re actually useful. For web design: discovery → content/structure → design draft → revisions → launch → ongoing updates/hosting if you want it.
- What education and/or training do you have that relates to your work?
I have over 10 years of in-home tech support experience (including Geek Squad), plus years of hands-on work building and troubleshooting PCs, home networks, printers, and smart home devices. I’m comfortable diagnosing problems quickly, explaining options in plain English, and fixing issues in a way that prevents them from coming back. On the web side, I build and maintain modern small business websites and hosting setups, so I can also handle the “full stack” pieces that trip people up—domains/DNS, email, site performance, and security.