FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price each job based on a fixed bid and not by the hour. We may offer discounts where needed. Each project and estimate is also subject to our Terms of Service and Work Order Terms of Service and each Customer agrees to our Work Order Terms of Service when they reach out to us. Our trip charge is $40 but is waived if the work is work is accepted. Updated: Updated: May 9, 2025 1. Buyer's Cancellation Prior to Commencement of Work In the event that the Buyer(s) attempts to terminate this Agreement after midnight, two calendar days prior to the commencement of the work, the Buyer(s) shall be obligated to compensate the Contractor for 30% of labor amount specified in Agreement. 2. Right to Stop Work The Contractor is authorized to suspend work in the event that any payments due under this Agreement are not remitted to the Contractor. The Contractor may cease work on the project until all outstanding payments are received. The Contractor is authorized to suspend work in the event work conditions are deemed to be unsafe or there are safety, infrastructure, development or occupancy code violations that are deemed to be unsafe. Contractor may also suspend work if there are communication issues between Buyer(s) and Contractor. 3. Collections Fees The Buyer(s) authorize the Contractor to assign reasonable fees linked to any and all expenses related to the collection of overdue payments. 4. Interest In the event that payment is not received within three (3) calendar days following the completion date of the project, interest will accumulate at a rate of 10% per week, compounded on a weekly basis, beginning on the date when the payment was due. 5. Permits Unless otherwise specified in the Agreement, the Buyer(s) bears the responsibility of seeking and obtaining any mandatory permits. The Contractor may provide assistance to the Buyer(s) in acquiring any necessary permits if requested, with such expenses being borne by the Buyer(s). 6. Additional Work In the event that the Buyer(s) requests any alterations or extensions to the work specified in this agreement, the corresponding cost will be added to the agreed-upon price. In the event Contractor discovers scope of work to be different than original agreed upon work, Contractor will communicate new scope of work to Buyer(s) for approval of price adjustments. If Buyer(s) do not reply to new price agreement in a timely manner and alterations or extensions to work are mandatory to complete original work specified in this agreement, Contractor may continue to work on project and will bill Buyer(s) additional amount for labor and materials as specified in writing, as long as amount is reasonable. 7. Warranties No warranties, whether implied or express, are included beyond those indicated in writing by the manufacturer of the goods supplied or by the Contractor. 8. Right to Rebid In the event of any changes to the project scope, conditions, or staffing, including but not limited to the reassignment of a different technician(s) to the project, Contractor reserves the right to reassess and rebid the work. This rebid may include adjustments to pricing, timelines, and terms to reflect the updated circumstances. Such changes will be communicated to the client promptly for review and approval before proceeding. 9. Right to Collect Automated Payment In the event that payment is not received on the date of the completion date of the project, Buyer authorizes contractor to automatically charge any existing payment method Buyer may have on file to satisfy entire balance owed to Contractor for services performed, including any reasonable collection fees and interest. Buyer(s) also agree to allow Contractor to hold Buyer(s) payment information on file as long as information is stored in a third party system which is PCI-compliant, for the duration of the project and until all compensation from Buyer(s) is remitted to Contractor for work completed. 10. Buyer Negligence and Voluntary Payment Buyers are responsible for reviewing and confirming that the work outlined in the work order has been completed to their satisfaction before making any payment to the technician. If a Buyer voluntarily pays the technician or Contractor the full amount specified in the work order without notifying Contractor of any incomplete work or deficiencies, the payment shall be deemed as an acknowledgment that the services were performed satisfactorily. In case of Buyer(s) negligence which causes financial and/or emotional harm to Contractor, Contractor's employees or subcontractors, Buyer(s) agrees to be fully financially responsible for Buyer(s) actions and agrees to reimburse Contractor for all damages. 11. Buyer's Cancellation After Commencement of Work In the event that the Buyer(s) attempts to terminate this Agreement after commencement of the work, the Buyer(s) shall be obligated to compensate the Contractor a penalty of up to 100% of the remaining contract price due. 12. False Reviews and Reputational Harm Buyer agrees that any public statements, reviews, or feedback concerning the Contractor or its services shall be truthful, accurate, and not misleading. In the event the Buyer makes any claims, reviews, or publications that are determined to be false, libelous, and harmful to the Contractor’s professional reputation, the Buyer must provide verifiable evidence supporting their assertions upon request. If the Buyer fails to provide such evidence, and the review or claim is found to be false or malicious in nature, the Buyer agrees to compensate the Contractor in the amount of $3,000 USD per false claim as liquidated damages for the irreparable harm to reputation and potential financial loss. 13. Dispute Resolution In the event of a dispute related to this contract that cannot be resolved through negotiation, the parties agree to attempt to resolve the dispute in good faith through non-binding mediation facilitated by a recognized arbitration association. If mediation is unsuccessful, the dispute, including any breach of this contract, will be resolved through binding arbitration administered by a recognized arbitration association in accordance with its commercial arbitration rules. The arbitrator(s) will render an award, and judgment may be entered in any court that has jurisdiction. If the claim exceeds $10,000, a panel of three arbitrators will preside over the arbitration proceedings. The mediation and arbitration proceedings will take place in the county where the project is located, and the mediator and arbitrator(s) must be a construction law attorney. The parties must conduct a mandatory job site review with the mediator and arbitrator(s) in conjunction with any non-binding mediation or binding arbitration proceedings. This clause does not waive the Contractor's right to protect its lien and equitable rights in accordance with applicable statutory and other laws, and all such rights are expressly reserved by the Contractor. In the event of a dispute, Contractor agrees to provide labor at no additional charge to Buyer to resolve dispute. Buyer agrees that Contractor is not required to provide financial reimbursement of any kind due to dispute, and any and all legal fees arising from dispute for both parties will be the sole responsibility of Buyer. The Buyer(s) "Accept" this provision. 14. Angle Valve Replacements Angle valves in faucets and toilets and other fixtures are recommended to be replaced every 3-5 years by home owners. In the event of angle valve leak or malfunction when performing any plumbing work, Contractor is not responsible for replacement of angle valves if they cannot be shut off or begin to leak due to buildup as part of the regular service Agreement. 15. Main Water Shutoff If water main needs to be turned off, Buyer(s) will be responsible for turning off and turning on main water shutoff valve(s). 16. Security Interest Buyer grants Contractor a security interest under the Uniform Commercial Code and other applicable law governing security interests in the property purchased to this Agreement, including a security interest in any proceeds from the sale of such property unless and or until Contractor is paid in full. Buyer agrees that the property purchased under this Agreement is, and will remain, personal property, regardless of the fact that said personal property may be attached to Buyer's real property. If any home improvement goods or services are not paid for, a mechanic's lien may be filed against the property. The Buyer can discharge the lien by paying the agreed-upon price before the filing of the lien. The Buyer may seek legal advice on how to discharge a mechanic's lien. 17. Jury Trial Waiver Clause The Buyer(s) acknowledge that by consenting to resolve all disputes through arbitration, they are relinquishing their entitlement to a trial by jury. The Buyer(s) "Accept" this provision. 18. Transaction Fees The Buyer(s) acknowledge that Contractor will charge payment processing fees of 3% of total amount due if Buyer chooses to pay via credit card or debit card. 19. Non-Solicitation Clause The Buyer agrees that during the term of this Agreement and for a period of two years thereafter, they shall not, directly or indirectly, solicit, engage, pay directly or attempt to solicit or hire any employee or contractor of Contractor who was involved in the provision of services under this Agreement without the prior written consent of Contractor. In the event of a breach of this clause, the Buyer shall be liable to pay a fine of up to $5,000 per occurrence. This clause is intended to protect the business interests of Contractor and ensure the continued integrity of its workforce. 20. Entire Agreement This Agreement, along with any additional documents or addendum(s), constitutes the complete agreement between the parties involved, and no prior oral or written agreements or representations will be considered relevant. The terms of this contract cannot be altered or modified unless such changes are documented in writing and signed by both the Contractor and the Buyer(s). Thank you for using ********************.