FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic and trip fee is $85, which is non refundable, however this is much lower than most of our competitors. we shop around to get the best prices on parts as well, and pass those savings on to our customers.
- What is your typical process for working with a new customer?
We try to respond as quickly as possible, and we will ask questions to try and pre-diagnose what the issue may be. After that, We'll confirm a date and time that works for the customer. If you send us a service request during business hours, please check your Thumbtack app for a speedy reply. Our average response time during our business hours is under 20 minutes.
- What education and/or training do you have that relates to your work?
Our lead technician was initially trained online via Master Samurai Appliance Repair. They are the very best online training one can get for appliance repair. After that, he learned in the field from a technician with 17 years of experience. Once he was out on his own, he honed his skills to become a skilled tech. His last position before starting Styner Home Services was as a Whirlpool Master Technician with Diamond Factory Service. Matt, our lead tech is always learning about the ever changing field of appliance technology, and continues to this day to hone his skills to be the best technician he can be, and he passes that knowledge and skill on to any other technicians we hire.