Introduction: My qualifications include:
- I have computer proficiency in the use of Microsoft Office applications such as Word, Excel, Outlook, PowerPoint and Access.
- I have proficiency in common PC hardware troubleshooting and repair.
- I know systems support of Windows operating systems, including Windows 7 and Windows Server 2012.
- I know support of Office applications, including in-depth knowledge of Outlook.
- I know support of video conference system and equipment.
- I know support of mobile devices, tablets and applications.
- Wireless configuration.
- Antivirus administration.
- Malware removal and Windows updates.
- Familiarity with Citrix.
Education:
- High school graduate
- Associates degree in Information Technology
- I have 8 years' information technology experience with software and hardware.
- I have 8 years' installation and support of LAN/WAN network systems.
- I have 8 years' Desktop support experience
- Familiarity with TCP/IP and Ethernet networks.
- First-level support of network and application issues and repair service.
Credentials:
- A+ Certified.
- N+ Certified.