The Rapid Maid team arrived as scheduled accompanied by the owner, Tanya, who remained with the team to assure they understood my needs and wants. Tanya is flexible to my schedule, and very timely in responding to my inquiries. The team is professional, well equipped, and did and outstanding job. My only suggestion would be to clarify in the on-line information that the very first cleaning fee is always a deep cleaning fee; not a general cleaning fee. I was a bit surprised, as my house was new, and it did not need a "deep cleaning". The team of 3 was in and out in 1.5 hours, and the house sparkled when they departed.