What types of customers have you worked with?
I have managed many different jobs from small mom and pop business or personal blogs to enterprise level Drupal websites. There is rarely a job to small or large for me or my team.
What advice would you give a customer looking to hire a provider in your area of work?
Definitely shop around. Talk on the phone or in person with the people you are asking to do your website. Ask for references, examples of work. Don't settle for less. A provider with a cheap hourly rate most likely produces a cheap product.
If you want to work with us, we can scope out the work and have a contract for planning and documentation only. If you decided for any reason that you would not like to continue the site build, then you only have to pay for the planning and documentation time and you can take it with you to any other Drupal firm for them to bulid out for you.