Shine Time USA, LLC

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Introduction: We are cleaning professionals servicing areas surrounding our Johnson City, TN, Kingsport, TN, and Boone, NC offices. We've been in the service business for 17 years. We hire qualified, trustworthy employees and implement stringent background checks. A keen eye for detail is a mandatory requirement and regular supervisor visits play a key role in the communication and effectiveness of any cleaning service.

Overview

Hired 14 times

18 employees

4 years in business

Payment methods

This pro accepts payments via Apple Pay, Check, Credit card, PayPal, Square cash app, Stripe, and Zelle.

Social media

Facebook

Featured Projects

8 photos

Oven Cleaning
Commercial Cleaning

Specialties

Property type

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Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Good 3.6

7 reviews

5

57%

4

0%

3

14%

2

0%

1

29%

Mike K.

Dec 21, 2020

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Hired on Thumbtack

Good response time

Details: 1 bedroom • 1 bathroom • Deep cleaning • No pets in home • Just once

House Cleaning

Eryn H.

Mar 18, 2021

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Hired on Thumbtack

I was so excited about this company at first and signed up for weekly cleaning. The first time they came, my house was so clean and I was so excited. Second time was "meh" and I kept having to ask him to do things like take out the trash and he forgot an entire bathroom even though I reminded him. Then we were out of town and then had a terrible stomach bug run through everyone and I had to cancel a few times, but I communicated with him the whole time and the owner, Brandon, was always friendly, helpful, and prompt in replying. When we were finally all better, I went to schedule a cleaning through the app and I couldn't. I tried messaging him to let him know, but heard nothing... then called a few days later. Over a week I tried every way I could to get ahold of someone-2 different phone numbers, email, messenger, the scheduling app... nada. Now nothing for 2 weeks. So, this company has charged me $800 the last 2 months and only cleaned twice. And now won't respond. I kept waiting thinking maybe something bad happened or they had an emergency or something. Who knows. They have my credit card running on a monthly charge and I can't cancel it without getting ahold of someone. It is the most frustrating thing. I tried purchasing a "test" on the app for $2 not sure what that was, but thinking it would let me schedule. I scheduled a cleaning that way, but no one showed up. I'm at a loss.

Details: 4 bedrooms • 4 bathrooms • Standard cleaning • Window cleaning (interior) • Pets in home • Every week

House Cleaning

Melissa B.

Dec 31, 2020

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Hired on Thumbtack

My husband and I are very pleased with Shine Time. They do excellent work. I would definitely recommend them. Especially since we had a bad experience with the company we previously used.

Details: 1 bedroom • 2 bathrooms • Standard cleaning • Pets in home • Every 2 weeks

House Cleaning

Natalie F.

Dec 31, 2020

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Hired on Thumbtack

My experience with Shine Time was very positive. Josh was friendly, efficient and thorough. We needed help cleaning during the stressful process of moving and his easygoing attitude and skillful assistance really made things less stressful.

Details: 2 bedrooms • 1 bathroom • Move out cleaning • No pets in home • Just once

House Cleaning

Trae S.

Jan 12, 2021

·

Hired on Thumbtack

No one ever showed up. Can you please provide me a refund?

Details: 5 bedrooms • 3 bathrooms • Move out cleaning • Oven cleaning • No pets in home • Just once

House Cleaning

Shine Time USA, LLC

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