FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A consult with you and your pet is required before final booking. At this time, we will discuss access into your home, pet medications, number of visits, and other details. If a key is shared and you would like for the key to be delivered back to you, a $10 service fee will be added to you final balance. Pricing depends on the frequency of visits. As a general rule, visits begin at $25.00 for a 30 min visit. However, based on location and how often services are needed, pricing may vary. The fee is based upon visits and is the same for one pet or 10 pets at the same location. There is no additional charge for medication administration or visits going over 30 minutes unless it goes past 60 mins. Pets can be very unpredictable. It is extremely important that your pet gets their needs met versus me charging for additional time. There is a $50.00 cancellation fee for any services not cancelled within 24 hrs of the visit. The fee MAY be waived depending on the reason for cancellation, on a case by case basis. A non-refundable deposit of 50% of the total visits (up to $50) is required at the time of booking. Otherwise, the date will not be held and the visits will not be confirmed. The deposit will be applied to the balanced owed. The final balance will be due prior to the first visit or on the day of the first visit. If payment is not made in full by first visit or on the first visit, you will need to make other arrangements for your pets as no services will be performed.
- What is your typical process for working with a new customer?
I visit with potential pets and their owners to assess their needs.
- What education and/or training do you have that relates to your work?
I worked as a behavioral therapist for 10 years and prior to that I worked on state grants to assist those with a disability. I have over 20 years working with people. I enjoy meeting new people and I like a challenge. I have always maintained a positive outlook on life and I bring that enthusiasm with me everyday at work.