FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe surprises belong in birthday parties and not in your bills. Our technician will always explain what's wrong and provide a clear estimate before any repair begins. No hidden fees, no pressure, and absolutely no work without your approval. If the issue turns out to be something simple, we'll tell you. We'd rather earn your trust than sell you a repair you don't need.
- What is your typical process for working with a new customer?
Simple. 1. You tell us what's going on. 2. We ask a few quick questions to understand the problem. 3. We check technician availability and schedule a convenient appointment. 4. Your technician diagnoses the issue and explains your options. 5. Nothing is repaired until you approve the estimate. Our goal is to make the process feel easy and stress-free.
- What education and/or training do you have that relates to your work?
HomeHeroes works with experienced local technicians who specialize in appliance repair and home services. Our dispatch team is trained to ask the right questions, connect you with the right specialist, and make the entire process as smooth as possible from the very first call.