If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
"Hi, I’m Arthur, owner of OnTrac Garage Doors. As a small, local family business right here in Charlotte, we’ve been proudly serving our neighbors for over 15 years."
We treat every customer like family. That means honest recommendations, transparent pricing, and doing the job right the first time — no pressure, no upselling, just quality work you can trust. Our customers know us for our reliability, fair prices, and genuine care. We show up on time, communicate clearly, and stand behind every repair and installation we do.
We’re not a big corporation — we’re local techs who live and work in this community. That’s why our reviews speak for themselves and why so many homeowners keep calling us back year after year.
Overview
Hired 33 times
15 similar jobs done near you
Background checked
2 employees
15 years in business
Business hours
Sun9:00 am - 4:00 pmMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Venmo, and Zelle.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2022
Services offered
Project type
Problem areas
Track rollers
Drum torsion spring
Motor opener
Garage door
Garage door material
Steel
Aluminum
Vinyl
Fiberglass
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
138 reviews
5
97%
4
1%
3
1%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Theresa C.
Jul 22, 2024
•
Hired on Thumbtack
Responded quickly to my inquiry and was very professional. Very knowledgeable and offered helpful information for future maintenance on my garagedoor. Arthur resolved our issue within a few minutes and was very punctual. We saved this company as our garagedoor services for any future repairs.
Details: Repair • Track or rollers • Motor opener • Aluminum • Home
Garage Door Repair
Elizabeth H.
Nov 2, 2025
•
From Google
OnTrac GarageDoors responded to my request for service the same day I sent a request through Street Fair. Arthur gave me a quote and completed the work within four days. Excellent service, very professional. Reasonable price.
OnTrac Garage Doors's reply
Thank you, Elizabeth, for the wonderful review. We are glad OnTrac Garage Doors was able to respond quickly and get your garage door service completed within just a few days. It is great to hear Arthur provided professional service, a fair quote, and a smooth experience from start to finish. We truly appreciate your support and the opportunity to help with your garage door needs in Charlotte, NC.
Mrs L.
Jan 6, 2022
•
Hired on Thumbtack
I posted a review but will do again. Excellent service. Very professional, friendly and above all knowledgeable. Got the job done once a timely manner and explained everything he did. Cost was very fair for the work done. I will be calling Arthur again to replace my garagedoor opener as it is over 15 years old. He did a tune up of my garagedoor, some leveling of the door, even out the wires on the door, lubricated hinges and wherever else lubrication was needed. He even exchanged remotes with me because the one I bought didn’t work. Very kind of him to do that and he programmed the remote. The price for the work was very good. I look forward to working with Arthur to replace my old garagedoor opener. Work was done within a 1 1/2 which I loved.
Details: Repair • Keypad or remote opener • Aluminum • Home
Garage Door Repair
Jp W.
May 12, 2025
•
From Google
Thank you for the great work. OnTrac was very timely, professional, knowledgable & friendly. They kept us updated on what the issue was, what needed to be done, progrrss & pictures. They came same day with tools & part required to get our garagedoor back on track (opening)! We greatly appreciate it.
OnTrac Garage Doors's reply
Thank you, JP, for the great review and for trusting OnTrac Garage Doors. We are glad our team was able to respond the same day, keep you informed throughout the process, and get your garage door back up and running quickly. Providing timely, professional, and friendly garage door service in Charlotte, NC is what we strive for, and we truly appreciate your kind words and support.
Joshua L.
Apr 17, 2025
•
From Google
Art showed up on time and within 24 hours of the initial trouble call. He corrected multiple issues with my garagedoor and then walked me through everything he did to fix the problems. He was polite, professional, and incredibly knowledgeable. I would recommend 10 out 10 times. Thank you for the prompt service.
OnTrac Garage Doors's reply
Thanks again for choosing OnTrac garage doors and for your five star review and recommendation
Credentials
Background Check
Arthur Midgett
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer free on-site estimates and diagnostics with no obligation. Our pricing is transparent — we’ll give you a clear, written quote before any work begins. No hidden fees, no pressure to upgrade, and no surprise charges. We work hard to offer fair, competitive prices while using quality parts that last.
What is your typical process for working with a new customer?
When you contact us, I (Arthur) or one of my team members will answer the phone personally and take the time to understand your situation. We schedule a convenient appointment for a free on-site visit. I usually come out myself, diagnose the problem, show you exactly what’s going on, and give you clear, honest options with a written quote.
Most of our customers tell us they regain trust in garage door service after working with us. We’re set up to complete the majority of repairs and installations on the first visit, so you’re not left waiting days for parts. Once you approve the work, we get it done quickly, cleanly, and correctly. We always follow up to make sure everything is working perfectly for you.
What education and/or training do you have that relates to your work?
I’m Arthur, the owner of OnTrac Garage Doors, and I personally perform most of the work. As a small family business, we bring over 25 years of experience in home repair and construction, with 18 years specifically dedicated to garage doors in the Charlotte area.
We stay up-to-date with regular factory training on major brands like LiftMaster, Chamberlain, and Genie. Because of our extensive hands-on experience, we’re often able to repair garage doors and motors when other companies say they can only be replaced. This saves our customers a lot of money while still delivering safe, reliable results.
