FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Pricing Philosophy At Deluxe Cleaning Solutions, we believe in fair, honest, and transparent pricing. Our rates are based on the size of the space, the level of cleaning required, and any special requests you may have. We offer: Competitive, upfront pricing with no hidden fees Free estimates so you know exactly what to expect Bundle discounts for recurring services (weekly, bi-weekly, monthly) Special rates for Airbnb hosts and property managers Referral discounts — when you refer a friend, you both save We tailor every quote to your specific needs to ensure you receive the best value for high-quality service.
- What is your typical process for working with a new customer?
Our Process: Simple, Personalized, and Stress-Free Initial Contact & Free Estimate We start with a quick phone call, message, or online form to learn about your cleaning needs. Based on your description, we provide a free, no-obligation estimate. Walkthrough (Virtual or In-Person) For larger or more customized jobs, we may schedule a walkthrough to assess the space and ensure we understand your priorities. Customized Cleaning Plan We tailor a plan that fits your schedule, budget, and preferences — whether it’s a one-time deep clean, recurring service, or Airbnb turnover. Scheduling & Confirmation We set up your cleaning appointment at a time that works best for you. You’ll receive a confirmation and any prep instructions (if needed). Professional Cleaning Service Our trained, trustworthy team arrives on time with all the necessary supplies. We clean thoroughly, efficiently, and respectfully. Follow-Up & Satisfaction Check After the service, we follow up to ensure everything meets your expectations. If anything isn’t right, we’ll make it right — that’s our 100% satisfaction guarantee.
- What education and/or training do you have that relates to your work?
Experience & Training You Can Trust At Deluxe Cleaning Solutions, our team brings years of hands-on experience in residential, commercial, and short-term rental cleaning. Our staff is professionally trained in advanced cleaning techniques, including: Deep cleaning and sanitization Safe handling of eco-friendly and non-toxic products Stain and odor removal Proper care of delicate surfaces and materials We stay up to date with industry best practices through ongoing training and certifications in health and safety standards, infection control, and hospital-grade cleaning protocols. This ensures we deliver not just a clean space — but a healthier one.