AV Painting LLC

Up until now, I have always been respectful toward this client. However, as I always say, it is important to respond to both positive and negative reviews so that future customers can make an informed decision about what is true. From the very beginning, there were challenges with this client. He had an estimate for over a year before reaching out to proceed with the project, and even requested a discount because he believed the price should not have changed over time. However, inflation and rising material costs are a reality. Despite this, we honored the estimate and took on the project. Furthermore, we responsibly provided solutions and made ourselves available each time the client reached out, even after the project was completed. Unfortunately, this individual has a habit of leaving negative reviews for many businesses. It seems that no service is ever good enough for him, and no company meets his expectations. Could it be that the real issue lies with him? A simple search of his name will reveal a pattern of negative reviews. We have documented proof of all our communications and have consistently provided service at every stage. There was an issue with the countertop project that did not turn out as expected, and to this day, we are unsure why. Perhaps it was just bad luck. Regardless, we replaced the inexpensive wooden countertop with an original stone one. When asked if he was satisfied, he said yes—only to later claim it was not what he wanted after we had left. We even provided a $100 gift card for him to purchase a new faucet, yet he was still dissatisfied because he wanted a $300 faucet. He initially assured us that he would not leave a negative review, but after we stopped responding to his sarcastic and mocking messages, he seemed to take offense. He first rated us with four stars, then changed it to three a week later, and has now downgraded it to one star. This pattern raises concerns about credibility. It is unfortunate that he does not maintain his cabinets properly and has to retouch them frequently. He even admitted that his neighbor had a reference for our work and that our craftsmanship was impeccable. He questioned why his cabinets did not look the same—implying that we provide different levels of service to different clients, which is absolutely not the case. What is truly unacceptable is that he went so far as to call me dishonest, something I do not tolerate from anyone. I made that very clear over the phone—I demand respect. It was also unprofessional of him to attempt contacting us from multiple phone numbers, assuming we were intentionally avoiding him. The reality is, Eric, we have real work to do and are busy! To conclude this story, when I visited today to address the minor issues he claimed were our responsibility, I was met with a surprising sight—dozens of blue tape markings everywhere (1year and 4 months later). This is what happens when you constantly haggle for lower prices and undervalue quality work. And just in case, if you break it, it's your responsibility, not ours! That photo you posted here is your own, so find someone to fix it for you. If you post pictures, post the actual countertop we replaced! The good one, not the cheap one you had. I entered your house? I rang the bell twice and no one opened it and when you showed up I told you! YOU ARE LYING! Dear clients, I encourage you to draw your own conclusions. BE VERY CAREFUL WITH THIS BAD BARGAINING CUSTOMER

Thank you, It was a pleasure to help you, we are always at your service 😁

It was a pleasure to meet you and work in your beautiful home, always at your service😀