SERVPRO of South Mecklenburg County
SERVPRO of South Mecklenburg County

SERVPRO of South Mecklenburg County

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Review Summary

Exceptional 5.0

(10 reviews)

This pro effectively restores homes damaged by water, mold, and smoke. Customers praise their quick response, professionalism, and dedication to ensuring satisfaction. They also appreciate the reasonable pricing and use of specialized equipment.

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Introduction
We understand what you were going through when you have fire and water damage. We will be with you throughout the whole process from start to finish. We are highly trained perfectionists who will make sure we leave your property “like it never even happened”! We will handle everything- including the insurance paperwork should you decide to file- and take the stress off you so you can focus on getting your life back to normal. One quick call to us and we will be on the way to help fast.
Overview

Background checked

10 employees

7 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Featured Projects

34 photos

Reviews
Exceptional 5.0

10 reviews

5
100%
4
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2
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Thumbtack Customer
May 14, 2019
·

From Google

From Google

Jim and his staff are awesome!!!
SERVPRO of South Mecklenburg County's reply
Thank you for your kind feedback! Please let us know if you ever need anything! -Jim Shuman
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Thumbtack Customer
Jun 6, 2019
·

From Google

From Google

Servpro did an amazing job! We were set to close on our home in less than 24 hours when the sellers notified us of a leak. We had our realtor contact Servpro the next morning to see if they could meet us there for the final inspection, as we wanted to hire our own professional to know the extent of the damage prior to closing. Jim and Annemarie were able to come at our appointment time and provided valuable insight to us! We felt comfortable going ahead with closing and the sellers agreed to use servpro for the water damage clean up. They came out daily to check on the progress from their fans and dehumidifier until it was time to remove it, and on top of that were SUPER friendly and welcoming to us as new residents to the Charlotte area. I HIGHLY recommend them and will use them in the future if the need arises! Thank you Jim and Annemarie!
SERVPRO of South Mecklenburg County's reply
Thank you for your kind words and for taking the time to share them- I hope this means you are getting settled into your new home! We thoroughly enjoyed working with your whole family! Please let us know if we can ever help in the future- or if you just need “insider tips” on where to find things In Charlotte. We are lucky to have you as our neighbors! Take care, Jim and Annemarie
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Thumbtack Customer
Sep 7, 2019
·

From Google

From Google

Great customer service and technicians!Beware of price! - if everything will be handled by insurance, that's one thing. Otherwise you may pay a premium price. If you are a DIY person, doing some of the work yourself can save you a lot. SERVPRO is a great company. I would certainly use them again, but manage the situation a little more closely.Overall my experience was great. Dealing with a water problem can be a very stressful time. My first contact was with one of the ladies in the office. She calmed me down, explained everything that would likely be done, and made the arrangements.The technicians are very courteous, knowledgeable, and do a great job of keeping you informed. They went about their job efficiently, and they cleaned up after each visit. I was very impressed.
SERVPRO of South Mecklenburg County's reply
Hi Jacob I am glad you had a great experience and shared nice comments. However, we were not the franchise who helped you with your loss. I would be happy to help you contact the correct franchise so that you can leave your valuable feedback for them. Please feel free to give me a call at 704-840-6112. Thanks, SERVPRO of South Mecklenburg County Hello Jacob, We solved the mystery of who performed your mitigation. We confirmed with SERVPRO of South Charlotte that they did your mitigation work. They would like for you to contact them regarding your concerns about the pricing. Please ask to speak with Sheena at 704-333-7737. Thanks so much! Annemarie Shuman, Owner- SERVPRO of South Mecklenburg County
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Thumbtack Customer
Oct 16, 2020
·

From Google

From Google

We had mold explode almost overnight in the garage. In a panic I found Servpro on google and called right away. Even with a full schedule, they were able to get Sebastian out within a few hours. He discovered we had a pinhole leak from pipes in the wall and spent the entire day ripping out the moldy drywall. He worked with us when scheduling the plumbers and check in daily to see how well the area was drying out. Sebastian was not only knowledgeable, but he understood the stress of having an emergency with small kids. I truly felt like he had our best interest in mind when discussing all the options. I hope to never have an emergency like this again but I know exactly who to call in the future!
SERVPRO of South Mecklenburg County's reply
Hi Morgan! We really appreciate the feedback! I know Sebastian will be very proud when he reads this review. We really enjoyed working with you and your family! Take care and I agree that we hope you never need us again but just in case we are here for you! Take care and thanks again, Annemarie and Jim
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Thumbtack Customer
Nov 25, 2020
·

From Google

From Google

Servepro of South Mecklenburg County was fantastic! My experience with them was stress free and seamless.My house flooded on a Sunday evening and they came out within an hour of me calling.Annemarie was a joy to work with and so very helpful. She talked me through the entire process and kept me calm throughout, always being upbeat and available for any questions.The employees I worked closely with, Sebastian and Ryan were so professional and efficient! I trusted them in my home when I couldnt be here. They were willing to work around my schedule but I was completely comfortable having them come and go while we were at work.I never once felt like a burden or hurried through any stage of working with them. All of my questions and concerns were addressed. They felt like friends. I highly recommend this company and will use them again if needed. Great service! Trustworthy company and team!
SERVPRO of South Mecklenburg County's reply
Haley, we are so humbled and appreciative of your kind words! It was our pleasure to work with you- and you were never a burden😊 I thought you handled this very stressful situation like a champ! Please let us know if we can ever do anything for you! Thanks again! Take care, Annemarie and Jim
Credentials
Background Check

Annemarie Shuman

FAQs

  • What education and/or training do you have that relates to your work?

    SERVPRO of South Mecklenburg County technicians go to an approved IICRC training school to be trained on specific industry techniques and standards, including water restoration, fire restoration, upholstery cleaning, carpet cleaning, and applied structural drying. Technicians must prove that they can perform at the highest standards in the safest manner. Here at SERVPRO of South Mecklenburg County, we believe that every building is unique and requires different drying and cleaning techniques. We can assure you that our certified technicians have met the criteria to properly perform their jobs on your property.

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