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Pathmaker Plumbing
Pathmaker Plumbing

Pathmaker Plumbing

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Introduction: We take time to explain what causes common plumbing issues and how they can be properly remedied and prevented. I enjoy helping people learn how to effectively care for their homes and businesses.
Overview

Hired 52 times

Background checked

License verified

3 employees

8 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app, Stripe

Social media

Facebook

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

All year

Photos and Videos

14 photos and 1 video

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Excellent 4.9

35 reviews

5
91%
4
6%
3
0%
2
3%
1
0%

Read reviews that mention:


Tom L.

Toilet Repair

John installed a new toilette and performed maintenance on two others. More importantly before getting started he gave me potential service options and let me choose how I wanted to proceed. Very friendly and would definitely hire again.
Pathmaker Plumbing's reply
That's the way customer's should always be treated. Thanks for the review
Aug 15, 2016
·
Verified
Eric B.

Sink or Faucet Repair

My garbage disposal had stopped working. John came out and took care of diagnosing the issue, offering options, and got a new disposal installed quickly and professionally. The price was fair, the work was of a high quality, and I would definitely call on John and his company again if needed.
Pathmaker Plumbing's reply
Thanks for the review!
Mar 12, 2016
·
Verified
Kathryn W.

Water Heater Installation or Replacement

John (and Rachel) worked tirelessly to replace our rusted out outdoor water heater with a new tankless unit. John was thorough in his estimate. He made sure we contacted the utility company to properly size our gas meter and coordinated on the installation, popping in the regulators for us. He offered recommendations on the brand and sizing of the new unit. We've been really pleased with the result.
Pathmaker Plumbing's reply
Kathryn, We were happy to do it! I'm glad you and the family are enjoying endless hot water with your new Rinnai unit!
Oct 14, 2014
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Verified
Tiffany F.

Plumbing Drain Repair

John was great from first contact to finish. He made sure I understood my plumbing, and he confirmed that I was happy with the work. He also tolerated my dog who was a real jerk the whole time. :)
Pathmaker Plumbing's reply
Thanks for letting others know about us Tiffany. It was great meeting you.
Mar 12, 2019
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Verified
Kate L.

Plumbing Pipe Installation or Replacement

John, the business owner, was extremely responsive, detailed, communicative, and friendly. He went out of his way to fit me in the schedule at the last minute. Caleb, the the technician who arrived and performed the work, was super polite, on time, and patient with my crazy dogs. Most importantly, the work was done perfectly, very quickly, and cleaned up afterwards. I would highly recommend Pathmaker Plumbing!
Mar 7, 2019
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Verified
Credentials
License

License Type: Plumber – Class I (NC)

Background Check

John Stokes

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    I understand that a big part of Thumbtack's appeal is the ability to get prices on the very front end of a project or repair. But what I would like for people to consider is that this is really not a feasible or sustainable practice, not if the goal is quality service. The qualified and conscientious plumber has to look at the situation in most cases before a price can be given because there are so many important variables that go into properly diagnosing the cause of a plumbing failure and, more importantly, the prevention of future failures. These variables are, unfortunately, often ignored by "budget minded" plumbers whose main tactic is undercutting other shops to win business. The tragedy of all this is that in the end, it's the customer who loses out. Incomplete or improper repairs done with cheap parts and fixtures (especially ones purchased from big box stores) don't last and won't last. It's always less expensive to do a quality repair/replacement/renovation in the beginning than to have to do it multiple times and clean up the damage in between. Most of our pricing is done on a flat rate system. That means that after we've seen the problem, we can give you a price to fix it BEFORE work begins. We put that price in writing and provide a digital invoice (with pictures if needed) to your email box so you don't have to keep track of it.

  • What is your typical process for working with a new customer?

    After setting up an appointment time over the phone we call ahead when we are on the way. We give this courtesy call whether we are on time or not so you can maintain control of your day's schedule. Then we spend time getting to know what you'd like to see done followed by basic information that helps you make the best choice for your home. We believe that educating home owners about their plumbing is not only the right thing to do, it also sets us apart.

  • What education and/or training do you have that relates to your work?

    I am a NC State licensed plumber (P1 unlimited license # 31626) I was apprenticed by a licensed, master plumber as well as several very wise and helpful pros I've had the privilege to work with and for over the years. In addition to that I have Rinnai tankless certification and have done factory service work for them.

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