FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing depends on the scope of the project, and I always start with a free mockup so you know exactly what you’re getting before any money changes hands. The one discount I offer is for referrals — if you send me a new client who signs on, you’ll get a free month of website updates as a thank-you.
- What is your typical process for working with a new customer?
I start by learning about your business and what’s not working with your current site (or lack of one). Then I build a free live mockup so you can see exactly what your new site would look like — no commitment required. Once you approve it, we move into design, build, and launch, then I stick around for ongoing support and marketing if you want it.
- What education and/or training do you have that relates to your work?
I’ve built my skills hands-on by running RL Solutions and working directly with dozens of local businesses across different industries — restaurants, contractors, salons, gyms, and e-commerce brands. My background also includes field operations and sales management, which shapes how I approach client communication and project delivery.