Renovations Plus Inc.
About this pro
My husband and I hired Paul to repair some water damage in our laundry room. There are several reasons why the rating is so low and I will explain each of them below. To start with, Paul responded to my project here on Thumbtack. We set up an appointment for him to come give me an estimate for the required work. The day of the estimate he called to ask me a few questions about the job (confirming the work that had to be done, the size of the damaged area, and also about the crawl space access below the room). He asked if we could reschedule the appointment because since he was "getting up there in age" he preferred to bring along one of his younger guys to actually go into the crawl space for him. We rescheduled for the next day. The next morning he called to confirm the time and asked if my husband would also be home because he preferred to talk with us both during the first initial meeting. We finally settled on later that evening so that my husband would be home. He also let me know that he couldn't find a guy to come with him so that they could access the crawl space during the quote. Paul informed me he had done the same repairs many times and knew what to expect. He seemed professional during the appointment and gave us a stack of photos of his work that he has done over the years to look through. Paul quoted us on having about a 6 foot area of wall and seal replaced. He also offered a 10 year warranty on labor. We asked about when the job could be completed. He told us that he had one of his guys call him wanting to work over the weekend and that they could probably start that next day (Saturday). After he left my husband and I discussed the options, we had only one other person who actually showed up to quote the job. We were concerned the other person may not be qualified so we decided to hire Paul. We called him that evening to hire him. After a few phone calls back and forth that evening we were told that his guy wouldn't be available that weekend and that they would start the job on Monday instead. We agreed and he set up a time to come out the next day (Saturday) to get the deposit and sign the contract. Monday morning, just before the time they were supposed to arrive, I received a phone call stating that the guy who was going to do the work could not be reached and that Paul believed there was a medical emergency with the guys wife. I completely understood the situation and we agreed to reschedule the start date. Paul let me know that he had hoped to be able to start Tuesday morning, but if not then he would definitely pull someone from another job site and would be there on Wednesday. Tuesday, Paul called my husband and said that it may be as late as Thursday or Friday when they could start because the other guy could not be pulled from the work site he was currently on. We were disappointed, but understood. Wednesday, Paul contacted my husband again and said that they would be there that day to start the job. Three guys showed up, none of which was Paul. One of the guys was in a leg cast due to a recent surgery. The other two guys did the work and just sent photos by cell phone to the third guy who sat in the truck for most of the day and smoked cigarettes, I know this because I still have a pile of about 20 cigarette butts in my driveway where he was parked. Paul showed up several hours later to check on the job and pick up the check. He told me the guys were almost finished and that he would stick around until they completed the work. While he was there I overheard him talking to one of the guys doing the job, he introduced himself to the guy and told him he was doing good and asked for a business card so that he could contact him again in the future for other jobs. I was a little shocked that Paul would send out someone who he had never worked with, but I gave him the benefit of the doubt and assumed that the other two guys were people that Paul did know. I went on and handed him the final check, which I shouldn't have done at that time. Less then 5 minutes later I saw him drive away from my house. The guys were still there nearly an hour after that still working. My husband just got home from work as they were finishing up. He spoke to the guy who was in the leg cast and wrote down his name and phone number. The guy took us into the room to show us that the work was completed and explained what they had done. We were a little surprised they only replaced 3 studs when during the initial quote Paul made it sound like it would be the entire wall from the door to the corner, about a 6 foot length. He assured us the remaining studs were good and that all the water damaged areas had been replaced. After the guys left my husband and I went back to look closer at the work. That is when we noticed that two of the three studs were more then a 1/4 of an inch short of touching the top plate and the third stud wasn't even flush with the others. Since we lucked up on writing down the guys name and number we called him back. They returned less then 5 minutes later and just added an extra 2x4 to the two studs that were cut short. They left for the second time. This time my husband realized that one of his hammers and a pry bar was missing. It could have been a mistake that they mixed up some tools, but I can't be certain. We did find a handle to one of their hammers on our floor and then later found the head of the hammer in our old drier vent. We also realized they left a pile of debris behind the laundry room door and the 2x4 studs that they removed were propped up in the corner, all of that was supposed to have been cleaned up and removed. They also left all the water damaged wood that was removed from underneath the room in our crawl space, nothing was taken away from the property. My husband started hanging the sheetrock this past week. We realized that the area they worked on was far from flush, to the point it was hard finding level areas to screw the sheetrock to. We also had to cut out an area of sheetrock because the pipe for the water hookup for the washing machine would not fit inside the wall, this was the area that they had replaced. We had thought that Paul would have contacted us within a day or two of the job being completed to see if we had any questions or make sure we were happy with the work since he was not there when it was completed. It has been at least 2 weeks and have not heard anything from Paul. Over all, the job was completed, just not to what we felt was acceptable, especially for $1100, and the fact that we supplied some of the materials they used. Basically, we paid more then double what we should have just to hire someone that did nothing but hire someone else to do the job. I am very disappointed and will not be using Paul again and will not recommend his business.Sep 19, 2015Verified
Paul was prompt in his replies, stayed within the estimate he gave me, responded quickly to my emails, and got all my projects done very fast.Aug 9, 2015Verified