FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our minimum fee is $95 (for a single item) and $515 to completely fill one of our 15 cubic yard dump trucks. This includes 2-hours of our time. * We offer a 10% discount for AAA members.
- What is your typical process for working with a new customer?
The Junkluggers is an alternative to traditional junk removal services. We are a charity driven and an eco-friendly junk removal service that will come to your home or business and lug away items you no longer want or need, for a fee. We charge by volume based on the space your items take up in our truck, not the time it takes to haul it away. ALL labor and dump fees are included in the price. We do all the work - you don’t even need to lift a finger aside to point to what you want our luggers to take away for you. When you book an appointment with us, we ask you to pick a convenient two-hour window for our team to arrive. We will call you 15-30 minutes before arrival to let you know we are on our way. When we do arrive, a team of two professional, well trained and friendly luggers will look at the items you want hauled away and provide you with a written estimate. If you are happy with that estimate we can remove the items right on the spot. We guarantee never to charge more than our estimated price, but will charge less if the truck is emptier than predicted. When the job is complete, you will be given a receipt with the final price. If appropriate, the team will perform a sweep up of the site, and you will be free of your junk. If we are able to donate any of your items, we will provide you with a tax deductible receipt for anything donated. A Junkluggers representative will call you in the next few days to follow up and make sure you were completely satisfied with our services.
- What education and/or training do you have that relates to your work?
Junkluggers of Charlotte has built a team of professional, reliable and dedicated members committed to providing you with the best possible service. We are committed to bringing white collar professionalism to a blue collar industry. - Operations Manager, 4-year degree in aviation and airline mechanics - Business Development Manager, 4-year degree international studies - All Luggers have received training in the following areas: - o Customer service - o Operational safety procedures - o Proper lifting techniques - o "Grief In The Workplace" for difficult situations (death, hoarding)