In early May 2016, I purchased laminate flooring from a big box store North of Charlotte, NC. I was on a very tight budget and didn’t have the luxury of purchasing their installation package. After all the purpose of buying from a big box store is to do it yourself to save money. Preparing to lay just over 1600 square feet of the laminate is daunting. By the end of June, it proved to push my daughter of 16 years and myself past our abilities both in experience and time to do it. My daughter is trying to complete three summer classes pushing her to spend 9-12 hours a day studying while I work to make a living. We just weren’t making any progress.
It’s not often I make a recommendation for a business, but when someone goes way above and beyond, I feel it deserves a note of respect and commendation. From the moment I met you by phone conversation you were caring, professional and offered field knowledge directly relating to our concerns and issues my daughter and I had encountered during our attempts to get started. I was additionally impressed by your willingness to work with our already purchased flooring, tight budget and our hope to continue to be part of the installation process by clearing rooms, removing carpet and nail strips, and disposing of carpet and nail strips. The arrangement made it possible for us to afford the help your company was willing to offer.
It’s challenging, if not impossible, to find a contractor willing to tailor the bill to fit your budget in the way that you have for done for us. You’re genuinely helpful, caring and professional.