Benjamin Franklin Plumbing of Chapel Hill & Durham
Top Pro
$59/service call
(waived if hired)
Pipe issues
Online now
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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing is your trusted local plumber serving Durham, Chapel Hill, Hillsborough, Pittsboro, Mebane, and surrounding areas in NC. We provide expert residential and commercial plumbing services, including sewer repair, drain cleaning, water heater installation, and comprehensive leak detection and repairs. Our certified technicians are known for punctual service, upfront pricing, and high-quality workmanship. Whether it’s routine maintenance or an emergency repair, we deliver fast, reliable solutions with a commitment to your satisfaction. Count on us for dependable plumbing services that stand the test of time.
Overview
Current Top Pro
Hired 126 times
14 similar jobs done near you
Background checked
6 employees
3 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
Ask this pro about their preferred payment method.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Pipe issues
Repair urgency
I work on non-urgent repairs
I work on urgent repairs
Flooding status
Yes
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and punctuality.
Exceptional 5.0
113 reviews
5
97%
4
1%
3
2%
2
0%
1
0%
Read reviews that mention:
Truitt O.
Nov 16, 2025
Hired on Thumbtack
I called the company after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required.
John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start.
He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.
Details: No, repair is not urgent • No, the building is not currently flooded • Washing machine • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for taking the time to share your experience! We’re thrilled to hear that John provided prompt service, clear communication, and thorough explanations throughout the repair process. At Benjamin Franklin Plumbing of Durham, we take pride in being transparent, respectful, and efficient, and it’s great to know that this came through during your appointment.
We truly appreciate your recommendation and are grateful for the opportunity to help. If you ever need assistance in the future, we’re always here to lend a hand!
Plumbing Pipe Repair
Abby P.
2 days ago
Hired on Thumbtack
Quickly unclogged a toilet for a reasonable price and then provided options for other plumbing solutions for our home. Professional and knowledgeable
Details: 1 toilet • Well water • Septic tank • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for the great feedback! We’re glad we could quickly clear the toilet clog at a fair price and take the time to walk you through options for other plumbing improvements. It’s always our goal to provide professional, knowledgeable service. We appreciate you choosing Benjamin Franklin Plumbing, your trusted plumber in Durham, and we look forward to helping again whenever you need us!
Toilet Repair
Darian C.
Dec 14, 2025
Hired on Thumbtack
What stood out most was the professionalism, care, and humanity shown throughout the entire experience. Jason Eckert, the technician who worked on my mother’s home, was exceptional. During a very tender season for my family, Jason was not only highly skilled and thorough, but also deeply respectful of both the home and the moment.
He took the time to clearly explain the work, communicated every step along the way, and made sure everything was done right—not rushed. Jason treated my mother’s home as if it were his own, and that level of care and integrity meant more to me than I can express.
Benjamin Franklin Plumbing of Chapel Hill & Durham delivered exactly what you hope for but don’t always get: punctuality, clear communication, excellent craftsmanship, and genuine care. Because of Jason Eckert’s work, I had complete peace of mind. I would absolutely recommend both Jason and the company to anyone looking for trustworthy, top-tier plumbing services.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for this incredibly thoughtful 5-star review. We’re truly honored that you trusted Benjamin Franklin Plumbing of Chapel Hill & Durham during such a sensitive time for your family. It means a great deal to hear that Jason provided not only skilled and thorough workmanship, but also the care, respect, and compassion your mother and family deserved.
We’re glad we were able to accurately detect the leak and repair the pipe while keeping you informed every step of the way. Clear communication, professionalism, and treating every home with the utmost respect are values we hold firmly, and we’re grateful you experienced that firsthand. Your peace of mind is exactly what we strive for, and your recommendation truly means everything to us. We’re always here whenever you need a trusted plumber.
Plumbing Pipe Repair
Erika P.
Oct 25, 2025
Hired on Thumbtack
Jason came on time was able to get my disposal unit and sink stopper replaced within the same visit. He was very courteous and worked efficiently getting it replaced quickly and even ensured to leave everything cleaner than he found it.
I must add the team at the service desk was also great. They called me within 30 seconds of me submitting the request and were great about communicating updates to my appointment.
Highly recommend using Benjamin Franklin for any plumbing needs!
Details: Doesn't turn on • Continuous feed (most common)
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Jason was able to replace your garbage disposal and sink stopper efficiently and that he left your space even cleaner than before. We’ll be sure to pass along your compliments to him and our service desk team — they’ll really appreciate it!
At Benjamin Franklin Plumbing, we take pride in providing timely, professional service and clear communication from start to finish. We’re grateful for your recommendation and look forward to helping you with any future plumbing needs!
Garbage Disposal Repair
Steven D.
Sep 30, 2025
Hired on Thumbtack
Jason was on time specified and explained everything as he went along, once repair was done checked all water pressure and made sure everything was working properly. Explained warranty details and a good overall experience.
Details: Repair • Leaks • Electric tankless • Garage • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for your kind words and for taking the time to leave us a review! We're glad to hear that Jason provided a thorough and timely service, and that you had a positive experience overall. We appreciate your trust and are always here if you need anything in the future!
-Your Team Benjamin Franklin Plumbing of Durham
Water Heater Repair or Maintenance
Credentials
Background Check
Bassem Boulas