Benjamin Franklin Plumbing of Chapel Hill & Durham
Top Pro
$59/service call
(waived if hired)
Heater problems
Online now
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If you hire this pro, you’re covered by a money-back guarantee. Learn more
Why this pro?
This pro, customers say, is responsive and thorough, and they handle plumbing pipe, drain, and water heater repairs and maintenance. They’ve been in business for 2 years.
Summarized from the pro's profile. Review their profile for the latest.
About
Benjamin Franklin Plumbing is your trusted local plumber serving Durham, Chapel Hill, Hillsborough, Pittsboro, Mebane, and surrounding areas in NC. We provide expert residential and commercial plumbing services, including sewer repair, drain cleaning, water heater installation, and comprehensive leak detection and repairs. Our certified technicians are known for punctual service, upfront pricing, and high-quality workmanship. Whether it’s routine maintenance or an emergency repair, we deliver fast, reliable solutions with a commitment to your satisfaction. Count on us for dependable plumbing services that stand the test of time.
Services offered
Heater services needed
Heater problems
Maintenance needed
No hot water
Water isn't hot enough
Hot water turns off during use
Type of water heater
Gas tank
Electric tank
Gas tankless
Electric tankless
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
111 reviews
5
97%
4
1%
3
2%
2
0%
1
0%
Read reviews that mention:
Truitt O.
1 month ago
Hired on Thumbtack
I called the company after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required.
John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start.
He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.
Details: No, repair is not urgent • No, the building is not currently flooded • Washing machine • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for taking the time to share your experience! We’re thrilled to hear that John provided prompt service, clear communication, and thorough explanations throughout the repair process. At Benjamin Franklin Plumbing of Durham, we take pride in being transparent, respectful, and efficient, and it’s great to know that this came through during your appointment.
We truly appreciate your recommendation and are grateful for the opportunity to help. If you ever need assistance in the future, we’re always here to lend a hand!
Plumbing Pipe Repair
Steven D.
Sep 30, 2025
Hired on Thumbtack
Jason was on time specified and explained everything as he went along, once repair was done checked all water pressure and made sure everything was working properly. Explained warranty details and a good overall experience.
Details: Repair • Leaks • Electric tankless • Garage • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for your kind words and for taking the time to leave us a review! We're glad to hear that Jason provided a thorough and timely service, and that you had a positive experience overall. We appreciate your trust and are always here if you need anything in the future!
-Your Team Benjamin Franklin Plumbing of Durham
Water Heater Repair or Maintenance
Peter S.
Jun 23, 2025
Hired on Thumbtack
Zach did a great job fixing our toilet in a timely manner. They were also able to respond to my repair request in a very rapid manner (request made Sunday night with an appointment scheduled for Monday morning).
Details: 1 toilet • Municipal water (most common) • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for taking the time to share your experience! We’re happy to hear our team was able to respond quickly to your Sunday night request and get your toilet repaired promptly the next morning. At Benjamin Franklin Plumbing, we’re dedicated to providing fast, efficient, and dependable service. We truly appreciate your trust and look forward to assisting you again in the future!
Toilet Repair
Sean L.
Jan 17, 2025
Hired on Thumbtack
I would highly recommend Benjamin Franklin Plumbing in Durham. John was extremely knowledgeable, courteous, and efficient in replacing our water heater. Will definitely be calling them for any plumbing issues we have in the future.
Details: Repair • Leaks • Gas tank • Attic • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Mr. Sean! Thank you so much for the glowing review! We're delighted to hear that John exceeded your expectations with his knowledge, professionalism, and efficient service while replacing your water heater. Your recommendation means a lot to us, and we’re always here to assist with any future plumbing needs. Thanks for choosing Benjamin Franklin Plumbing in Durham!
Water Heater Repair or Maintenance
Darian C.
1 day ago
Hired on Thumbtack
What stood out most was the professionalism, care, and humanity shown throughout the entire experience. Jason Eckert, the technician who worked on my mother’s home, was exceptional. During a very tender season for my family, Jason was not only highly skilled and thorough, but also deeply respectful of both the home and the moment.
He took the time to clearly explain the work, communicated every step along the way, and made sure everything was done right—not rushed. Jason treated my mother’s home as if it were his own, and that level of care and integrity meant more to me than I can express.
Benjamin Franklin Plumbing of Chapel Hill & Durham delivered exactly what you hope for but don’t always get: punctuality, clear communication, excellent craftsmanship, and genuine care. Because of Jason Eckert’s work, I had complete peace of mind. I would absolutely recommend both Jason and the company to anyone looking for trustworthy, top-tier plumbing services.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for this incredibly thoughtful 5-star review. We’re truly honored that you trusted Benjamin Franklin Plumbing of Chapel Hill & Durham during such a sensitive time for your family. It means a great deal to hear that Jason provided not only skilled and thorough workmanship, but also the care, respect, and compassion your mother and family deserved.
We’re glad we were able to accurately detect the leak and repair the pipe while keeping you informed every step of the way. Clear communication, professionalism, and treating every home with the utmost respect are values we hold firmly, and we’re grateful you experienced that firsthand. Your peace of mind is exactly what we strive for, and your recommendation truly means everything to us. We’re always here whenever you need a trusted plumber.
Plumbing Pipe Repair
Credentials
Background Check
Bassem Boulas