Benjamin Franklin Plumbing of Chapel Hill & Durham
Top Pro
$59/service call
(waived if hired)
Scheduling
Sewer and water systems
Online now
Thumbtack Guarantee
If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing is your trusted local plumber serving Durham, Chapel Hill, Hillsborough, Pittsboro, Mebane, and surrounding areas in NC. We provide expert residential and commercial plumbing services, including sewer repair, drain cleaning, water heater installation, and comprehensive leak detection and repairs. Our certified technicians are known for punctual service, upfront pricing, and high-quality workmanship. Whether it’s routine maintenance or an emergency repair, we deliver fast, reliable solutions with a commitment to your satisfaction. Count on us for dependable plumbing services that stand the test of time.
Overview
Current Top Pro
Hired 143 times
Serves Durham, NC
Background checked
6 employees
3 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Sewer and water systems
Municipal water
Well water
Septic tank
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and punctuality.
Exceptional 5.0
116 reviews
5
97%
4
1%
3
2%
2
0%
1
0%
Read reviews that mention:
Peter S.
Jun 23, 2025
Hired on Thumbtack
Zach did a great job fixing our toilet in a timely manner. They were also able to respond to my repair request in a very rapid manner (request made Sunday night with an appointment scheduled for Monday morning).
Details: 1 toilet • Municipal water (most common) • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for taking the time to share your experience! We’re happy to hear our team was able to respond quickly to your Sunday night request and get your toilet repaired promptly the next morning. At Benjamin Franklin Plumbing, we’re dedicated to providing fast, efficient, and dependable service. We truly appreciate your trust and look forward to assisting you again in the future!
Toilet Repair
Randolph M.
Mar 31, 2026
Hired on Thumbtack
Jason did an excellent job replacing a toilet water supply shutoff valve and flush mechanism. He was very thorough and courteous as the work was performed.
Details: No, repair is not urgent • No, the building is not currently flooded • Leaking pipes • Other pipe issue • Toilet • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
We appreciate you sharing your experience! It’s great to hear Jason took his time to do the job right while keeping everything courteous and professional. Making sure your toilet shut-off valve and flush mechanism were replaced properly is always our priority. Thank you for choosing Benjamin Franklin Plumbing, your trusted plumber in Durham, we’re here whenever you need us again!
Plumbing Pipe Repair
Abby P.
Jan 28, 2026
Hired on Thumbtack
Quickly unclogged a toilet for a reasonable price and then provided options for other plumbing solutions for our home. Professional and knowledgeable
Details: 1 toilet • Well water • Septic tank • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for the great feedback! We’re glad we could quickly clear the toilet clog at a fair price and take the time to walk you through options for other plumbing improvements. It’s always our goal to provide professional, knowledgeable service. We appreciate you choosing Benjamin Franklin Plumbing, your trusted plumber in Durham, and we look forward to helping again whenever you need us!
Toilet Repair
Truitt O.
Nov 16, 2025
Hired on Thumbtack
I called the company after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required.
John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start.
He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.
Details: No, repair is not urgent • No, the building is not currently flooded • Washing machine • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for taking the time to share your experience! We’re thrilled to hear that John provided prompt service, clear communication, and thorough explanations throughout the repair process. At Benjamin Franklin Plumbing of Durham, we take pride in being transparent, respectful, and efficient, and it’s great to know that this came through during your appointment.
We truly appreciate your recommendation and are grateful for the opportunity to help. If you ever need assistance in the future, we’re always here to lend a hand!
Plumbing Pipe Repair
Steven D.
Sep 30, 2025
Hired on Thumbtack
Jason was on time specified and explained everything as he went along, once repair was done checked all water pressure and made sure everything was working properly. Explained warranty details and a good overall experience.
Details: Repair • Leaks • Electric tankless • Garage • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for your kind words and for taking the time to leave us a review! We're glad to hear that Jason provided a thorough and timely service, and that you had a positive experience overall. We appreciate your trust and are always here if you need anything in the future!
-Your Team Benjamin Franklin Plumbing of Durham
Water Heater Repair or Maintenance
Credentials
Background Check
Bassem Boulas