Benjamin Franklin Plumbing of Chapel Hill & Durham
Top Pro
$59/service call
(waived if hired)
Affected appliances or fixtures
Emergency plumbing issue
Issue location
Online now
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If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Benjamin Franklin Plumbing is your trusted local plumber serving Durham, Chapel Hill, Hillsborough, Pittsboro, Mebane, and surrounding areas in NC. We provide expert residential and commercial plumbing services, including sewer repair, drain cleaning, water heater installation, and comprehensive leak detection and repairs. Our certified technicians are known for punctual service, upfront pricing, and high-quality workmanship. Whether it’s routine maintenance or an emergency repair, we deliver fast, reliable solutions with a commitment to your satisfaction. Count on us for dependable plumbing services that stand the test of time.
Overview
Current Top Pro
Hired 128 times
Serves Burlington, NC
Background checked
6 employees
3 years in business
Business hours
Sun12:00 am - 11:59 pmMon12:00 am - 11:59 pm
Payment methods
Ask this pro about their preferred payment method.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
Services offered
Emergency plumbing issue
Affected appliances or fixtures
Toilet
Sink or faucet
Shower or bathtub
Washing machine
Property type
House
Condo/Apartment
Townhouse
Business
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and punctuality.
Exceptional 5.0
114 reviews
5
97%
4
1%
3
2%
2
0%
1
0%
Read reviews that mention:
Sarah H.
Aug 1, 2025
Hired on Thumbtack
Benjamin Franklin Plumbing reached out to me right away and gave me their first appointment because I had what I thought was an emergency. Zach arrived on time and diagnosed the issue immediately. He was impressively polite, efficient and professional. My issue was resolved quickly. I would absolutely recommend this service to my neighbors, friends and family.
Details: Sewer backup • Kitchen • Need professional's assessment • Townhouse
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for your thoughtful review! We're glad we were able to respond quickly and provide you with the first available appointment. Our team was happy to resolve the issue promptly and professionally. We truly appreciate your recommendation and are always here when you need a trusted plumber!
—Benjamin Franklin Plumbing, your trusted plumber.
Emergency Plumbing
Abby P.
2 weeks ago
Hired on Thumbtack
Quickly unclogged a toilet for a reasonable price and then provided options for other plumbing solutions for our home. Professional and knowledgeable
Details: 1 toilet • Well water • Septic tank • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for the great feedback! We’re glad we could quickly clear the toilet clog at a fair price and take the time to walk you through options for other plumbing improvements. It’s always our goal to provide professional, knowledgeable service. We appreciate you choosing Benjamin Franklin Plumbing, your trusted plumber in Durham, and we look forward to helping again whenever you need us!
Toilet Repair
Steve S.
2 days ago
Hired on Thumbtack
Jason is extremely knowledgeable and provided fair and detailed estimates for our future plumbing needs. We will definitely be calling Jason back.
Details: Repair • No hot water • Gas tank • Basement • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you for the great review! We’re happy to hear Jason’s knowledge and clear, fair estimates helped you plan for your future plumbing needs. We truly appreciate your trust in Benjamin Franklin Plumbing, your trusted plumber in Pittsboro, and we look forward to working with you again when you’re ready!
Water Heater Repair or Maintenance
Darian C.
Dec 14, 2025
Hired on Thumbtack
What stood out most was the professionalism, care, and humanity shown throughout the entire experience. Jason Eckert, the technician who worked on my mother’s home, was exceptional. During a very tender season for my family, Jason was not only highly skilled and thorough, but also deeply respectful of both the home and the moment.
He took the time to clearly explain the work, communicated every step along the way, and made sure everything was done right—not rushed. Jason treated my mother’s home as if it were his own, and that level of care and integrity meant more to me than I can express.
Benjamin Franklin Plumbing of Chapel Hill & Durham delivered exactly what you hope for but don’t always get: punctuality, clear communication, excellent craftsmanship, and genuine care. Because of Jason Eckert’s work, I had complete peace of mind. I would absolutely recommend both Jason and the company to anyone looking for trustworthy, top-tier plumbing services.
Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for this incredibly thoughtful 5-star review. We’re truly honored that you trusted Benjamin Franklin Plumbing of Chapel Hill & Durham during such a sensitive time for your family. It means a great deal to hear that Jason provided not only skilled and thorough workmanship, but also the care, respect, and compassion your mother and family deserved.
We’re glad we were able to accurately detect the leak and repair the pipe while keeping you informed every step of the way. Clear communication, professionalism, and treating every home with the utmost respect are values we hold firmly, and we’re grateful you experienced that firsthand. Your peace of mind is exactly what we strive for, and your recommendation truly means everything to us. We’re always here whenever you need a trusted plumber.
Plumbing Pipe Repair
Truitt O.
Nov 16, 2025
Hired on Thumbtack
I called the company after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required.
John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start.
He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.
Details: No, repair is not urgent • No, the building is not currently flooded • Washing machine • House
Benjamin Franklin Plumbing of Chapel Hill & Durham's reply
Thank you so much for taking the time to share your experience! We’re thrilled to hear that John provided prompt service, clear communication, and thorough explanations throughout the repair process. At Benjamin Franklin Plumbing of Durham, we take pride in being transparent, respectful, and efficient, and it’s great to know that this came through during your appointment.
We truly appreciate your recommendation and are grateful for the opportunity to help. If you ever need assistance in the future, we’re always here to lend a hand!
Plumbing Pipe Repair
Credentials
Background Check
Bassem Boulas