FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to the unique needs of each project. We provide detailed, no-obligation estimates so you always know what to expect—no hidden fees. Project costs are based on materials, labor, and the scope of work, and we offer competitive rates for both residential and commercial jobs. We also offer multi-service discounts, referral incentives, and seasonal promotions when available. Our goal is to provide high-quality workmanship at a fair and honest price.
- What is your typical process for working with a new customer?
Our Process for Working With New Customers Initial Consultation We begin with a conversation—either by phone, online, or in person—to understand your needs, goals, and vision for the project. On-Site Assessment Next, we schedule a visit to evaluate the space, take measurements, identify any potential challenges, and discuss materials or design options. Detailed Estimate Based on the assessment, we provide a clear, written estimate outlining the scope of work, timeline, and pricing. We make sure you understand every detail before moving forward. Project Planning & Scheduling Once the estimate is approved, we coordinate scheduling, order materials, and finalize project details to ensure a smooth and efficient start. Execution of Work Our experienced, insured team completes the project with careful craftsmanship, consistent communication, and respect for your property. Final Walkthrough & Approval After the work is completed, we conduct a thorough walkthrough with you to ensure everything meets your expectations. Any remaining questions or adjustments are addressed promptly. Follow-Up Support We stand behind our work. If anything comes up after the project, we’re just a call away.
- What education and/or training do you have that relates to your work?
Our team brings together a wide range of industry-specific education, certifications, and hands-on training that support the quality of our renovation and restoration work. This includes: Formal training in construction, carpentry, and building maintenance, gained through trade schools, apprenticeships, and ongoing professional development. Certified restoration and remediation training, including water damage restoration, mold remediation practices, and structural repair techniques. Safety and compliance training, such as OSHA certification, ensuring all work is performed according to industry standards and safety regulations. Manufacturer-specific training, allowing us to properly install and work with a variety of building materials and products. Over a century of combined on-the-job experience, which provides practical knowledge you can’t learn in a classroom. We stay committed to continuous learning, keeping up with the latest industry standards, building codes, and best practices so we can deliver reliable, high-quality results on every project.