The Best Group Real Estate Services

Fayetteville, NC

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About this pro

How does your service stand out?

The Best Group prides itself on our EXCEPTIONAL Customer Service. I am a small company and that allows me to know all my clients on an individual basis and meet their specific needs. The Best Group is a family operated company so we treat everyone like family. We are available nights, weekends, just about anytime we are needed. I am only a telephone call away.

What do you enjoy about the work you do?

This field affords me the opportunity to meet others from all walks of life and I love that. I truly believe people come into your life for a reason.


Fayetteville, NC 28314

Years in business


Number of employees


Times hired on Thumbtack



4 Reviews
  • Wesley R. Aug 15, 2017
    Property Management
    Verified Review
    I thought I would be taken care of while my wife and I were out of state from property management in Fayetteville. I had Homeowners property management and when they started delivering substandard service (i.e. Taking two weeks to get back to me) I went to AAIMS property management, the only "accredited" property management company in Fayetteville. I don't know who they are accredited by besides themselves, but my house has sat empty waiting for repairs from the last tenant for 9 months now. Some of that is due to me trying to sell but either way that's close to $8000 I'm out because they want to drag their feet probably because I'm out of state. I've gotten notices because they aren't keeping up with the lawn and other things as well. Now that I've gotten the bad part out of the way, I will talk about my initial experience with The Best Group Real Estate. Ivanka(sorry if I misspelled it) usually has gotten back to me within 20 minutes of an inquiry....not 20 days like the other management companies...20 minutes. The times that she didn't get back to me in 20 minutes, she responded before the end of the day. What a concept for a property manager who is taking care of your investment property, to respond to you when you inquire. I am very impressed with her customer service thus far and look forward to seeing how quality property management is supposed to look like. Stay away from AAIMS and Homeowners property management. Ivanka, don't make me a liar!
  • Mrs. H. Feb 6, 2017
    Property Management
    Verified Review
    Best choice around
    I've just started working with The Best Group, but a major deciding factor was the turn around time from when I placed an interest in knowing more about this company to when I was contacted. I literally submitted an inquiry at 6 a.m. and within an hour we were scheduled to meet on the same day. Ivana was very professional and personable. She answered all of my questions thoroughly and gave her professional advice. Being able to contact her at all times is also a big plus for me. I feel confident that The Best Group will take care of my property as if it were their own.
  • Dennis Q. May 12, 2016
    Property Management
    Verified Review
    The Best Group Real Estate Service is committed to taking care of client properties. Mrs.Williams is the best property manager that I have used in the last 10 years. Unlike, previous managers, Mrs. Williams is easy to get a hold of and she is quick to respond to any contingency. This past Mothers Day (Sunday, 6 May 16), a leak in plumbing caused significant damage to my property. The tenants contacted Mrs. Williams and she immediately notified me. After notifying me, she got a contracted repairman to go to the house same day (Sunday Mother's Day). Mrs. Williams commitment to her duties and unparalleled accessibility is truly reflective of the professional services provided by The Best Group Real Estate Services. The tenants of my rental property recently expressed their appreciation for how quickly Mrs. Williams responded to that incident. If you need a property managed in the Fayetteville area, I highly recommend Mrs. Ivana Williams and The Best Group Real Estate Services.
  • Barbara P. Jan 28, 2015
    Property Management
    Verified Review
    Ivana Williams has managed my property for over a year and it has been the best experience. As an out of state property owner, it is critical that I have a Property Management Co. that I can trust to effectively manage my investment. I can honestly say that since partnering with Ivana I have never regretted my decision. Ivana has made sure that my property has been occupied on an on-going basis. Her expertise in tenant screening and selection has helped to increase the retention of tenants and decrease the damages to my property. The rent is collected on time, the disbursement is made properly and promptly and the monthly invoice is always accurate. When my property required repairs, she consulted with me and provided a list of options so that I could make an informed decision. Ivana makes every effort to keep costs at a minimum and handles every situation in a timely and professional manner. When I call she is always responsive and provides honest answers to my questions. I truly respect her judgment, integrity and business skills. To say that Ivana has exceeded my expectations is an understatement. She is competent, honest, and a true business partner that always has my best interest at heart. I highly recommend Ivana Williams and The Best Group Real Estate Services to anyone that is looking to partner with a professional property management company that genuinely cares you and your investment. Barbara Purdie, Owner Changing Times, LLC


What should the customer know about your pricing (e.g., discounts, fees)?
The Best Group Real Estate offer their services at 10% of the rental proceeds. Their is also a one time Administrative Fee of $100.
What is your typical process for working with a new customer?
Every situation is different and is treated as such. I prefer to speak with a client on the telephone or in person so there is a clear understanding of their needs and what is expected.
What education and/or training do you have that relates to your work?
North Carolina Real Estate License, August 2012 Yearly Continuing Education courses
How did you get started doing this type of work?
My interest in Real Estate began in 1991 working as an Office Assistance at a Real Estate Company while still in High School. As a child, I did not realize the importance of home ownership or the market of renting. I just knew it was something that peaked my interest. I began my Property Management career in 1999 and have lived it since then.
What types of customers have you worked with?
I've worked with all types of customers. Every customers situation is unique and is treated as such. My goal is to provide the best service to each client.