FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price by the job, not by the hour. After a full evaluation, we present clear options with upfront pricing so you can make an informed decision before any work begins. Current offers are available on our website. WOW Members receive exclusive quarterly promotions, and we offer a military discount.
- What is your typical process for working with a new customer?
Every visit follows our Proven Process: 5 Star Greeting → Complete Thorough Evaluation → Present Great Options → Get It Done → Ensure WOW. Our Customer Service team helps gather details and schedule service, and our service professionals take the time to conduct a thorough evaluation of the home, document findings, and clearly explain next steps so homeowners feel confident moving forward.
- What education and/or training do you have that relates to your work?
Our service professionals are trained hands-on, learning how systems work in real scenarios, not just in a classroom. Ongoing training focuses on proper evaluations, workmanship, and applying proven methods so recommendations are accurate and work is done right the first time.