FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My prices vary depending on the type of installation, the complexity of the job, and the model of water heater the customer chooses. I always provide a detailed quote before I begin, so the customer knows exactly what to expect. I also explain any additional fees that may apply, such as modifications to gas or water connections if necessary. My goal is to be transparent with costs and ensure the customer receives quality service at the best possible price. I also give discounts if payments are made in cash. We could negotiate, ideally both parties should be fair and reasonable.
- What is your typical process for working with a new customer?
My typical process when working with a new client begins with an initial consultation to understand their needs and evaluate the space where the water heater, leak repairs, or Garbage Disposal Installations, etc. will be installed. I then recommend the best options based on their budget. After details are agreed upon, I schedule the installation, which includes removing the old equipment such as the water heater, installing the new heater, making the gas and water connections, and performing operational tests. Finally, I explain to the client how to use and maintain the system to ensure its long-term performance.
- What education and/or training do you have that relates to your work?
My training in this job comes from my years of practical experience in the installation and maintenance of hot water systems in more plumbing jobs, both remodeling and new construction, I have learned about the operation of tankless heaters, such as those of the brand, through research and work in the field. In addition, I have kept up to date with new technologies and best practices to offer safe and efficient installations to my clients.