FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and provided upfront before any work begins. Estimates include parts, labor, and any applicable service fees. We do not charge hidden fees. Discounts may be available. Larger projects are quoted individually, and financing options is available upon request.
- What is your typical process for working with a new customer?
When working with a new customer, we start by scheduling an appointment at a convenient time to assess the issue. Our licensed technician performs a full diagnostic and explains the findings in detail. We then provide clear, upfront pricing and review all available repair or replacement options. Once the customer approves the work, we proceed with the service and ensure the area is clean before leaving. After completion, we confirm the customer’s satisfaction and provide warranty details for peace of mind.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed and trained in residential and commercial plumbing. They undergo continuous education to stay current with North Carolina plumbing codes, safety standards, and the latest industry technologies. Each technician completes extensive hands-on training in diagnostics, repair, and installation to ensure quality workmanship and reliable service on every job.