FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the property, the type of service requested, and the current condition of the space. We believe in being upfront and transparent, so we ask questions and review the details of your project before providing a quote whenever possible. Recurring services may qualify for preferred pricing. If a property requires additional work outside of the original scope, we communicate that with you before proceeding—no surprise charges.
- What is your typical process for working with a new customer?
We start by learning about your property, your expectations, and exactly what you need. Once we understand the scope of work, we provide a clear quote and confirm the details before your service. On service day, our team arrives prepared with the necessary supplies and pays close attention to the details discussed beforehand. Communication is important to us, so if we notice anything that may require additional attention, we let you know. Our goal is to make the entire process simple, reliable, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our experience comes from hands-on work servicing residential properties, rental turnovers, move-in/move-out cleans, and short-term rentals. Through this work, we have developed detailed cleaning systems, property turnover procedures, and an understanding of the level of consistency property owners and managers expect. We also continuously improve our processes, products, equipment, and techniques as our company grows.