Dean arrive on time (early, actually!) and did everything he said he would do. He couldn't fix the light in my microwave and was honest about it, so he didn't charge me for the time it took him to try (I had some stripped screws, nothing on him). Everything else he fixed or did was perfect (changed air filters, replaced bulbs in recessed lighting, fixed leaking faucet, replaced garbage disposal). He's very knowledgeable and knows his stuff.