If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Computer and phone repair, delivered at your convenience. We use premium, high-quality components to ensure your devices are reliable and long-lasting. Whether it’s hardware fixes, tune-ups, or performance optimization, our services get your tech working seamlessly so you can stay connected.
Overview
Hired 15 times
Serves Kannapolis, NC
Background checked
1 employee
4 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, Google Pay, and Square cash app.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Good 4.0
8 reviews
5
75%
4
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0%
2
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1
25%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Eric D.
Jun 10, 2023
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Hired on Thumbtack
after data doctors told me my laptop mother board was no good and prior to that a company called newegg (don’t ever use them) sold me a water damaged , missing frame bolts and lying to me by saying I was buying 32 go ram lap top for 750. Innovative dx’d the problem in a few minutes. replaced the dead ram sticks and cleaned it up as best the could. works great. thank you Dominic and the Innovative crew
Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc.
Computer Repair
Alex J.
Sep 2, 2023
Innovation Technology Solutions was very professional in the manner they fixed my computer. Technician was very informative about the repair process and I am very happy with the results. Will be purchasing more services in the future.
Jonathan A.
Apr 23, 2023
Their 24/7 Troubleshooting support is a godsend. They helped me format my drives over the phone at 3am.
Innovation Technology Solutions L.L.C.'s reply
Glad we could be of assistance. Computer issues seem to want to happen at the craziest hours, good thing our team doesn't need sleep.
Zsolt K.
Dec 31, 2023
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Hired on Thumbtack
Do not use this company!!!!!! Prince took away my computer because he couldn't fix it at my house. I got it back a week later he switched my brand new processor to his older used one without my permission. When I asked where is my processor he just said he kept it to reduce his costs. The computer died 2 days later I have no warranty, he is not responding when I asked for my money back.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
Computer Repair
Terry B.
Jul 18, 2023
•
Hired on Thumbtack
Initial contact was good, company responsive. However, they were no show for scheduled appointment. Received communication that their technician was having car trouble. I attempted to contact them about rescheduling. Also attempted to call number which had a new message that calls were not being accepted. Finally got a communication stating they could not do the work as requested. Essentially I wasted about 2 1/2 hrs of my time waiting for the tech only to find out they could not do the work.
Details: Personal • USB drive • 1TB or less • At the pro’s location
Data Recovery Service
Credentials
Background Check
Prince Williams
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. Discounts may be available for bundled service, Fees are discussed upfront with no hidden costs.
What is your typical process for working with a new customer?
Introducing customers to our 3-Step Repair Process
Consultation: We listen to your concerns and define exactly what you expect from the repair—from performance to aesthetics.
Transparent Proposal: Before we start, you get a clear breakdown of costs and a guaranteed timeline for when your device will be back in your hands.
Restoration & Delivery: We use premium parts to restore your tech and provide regular updates so you’re never left guessing.
What education and/or training do you have that relates to your work?
Over 10 years of experience repairing consumer daily use tech to enterprise devices covering all types of use cases.
