Burgess Flooring

Monroe, NC

Get up to five quotes from pros like Burgess Flooring within hours. Get Quotes

About this pro

How does your business stand out?

I pay close attention to small details. Including cutting door jambs and trim work for wood install and using power stretchers for carpet install. I also work hard to help you save money. Tips like tearing out your own carpet can save you big money. Unlike others, I don't want to leave you broke after new flooring.

What do you enjoy about the work you do?

I enjoy being able to save homeowners money. I love to have my clients glowing with pride after they see their new floors. I take pride in the fact that all my clients are able to refer me to their friends with peace of mind that they will be completely satisfied as well. New flooring can change the entire look of your home, and the fact that you allow me in your home to install it makes me feel like I have accomplished something at the end of the day. No one takes pride in their work like I do. You may notice a negative review about our company. Please understand that we went above and beyond to make this client happy. We charged her $500 for flooring installation and refunded her over $700 because she was not happy. She then took us to court and drained us of another $2600.00 because we didn't have the time to fight with her. As if that isn't enough she has attacked us on a business and personal level all over social media and the internet and in our personal lives. All of our good reviews speak for themselves. There will always be that client who you cannot make happy and we found her. She also has spent 3 or 4 years making another flooring company in South Carolina completely miserable because she was unhappy with them as well.
{[{ questions.text }]}

Location

Monroe, NC 28110

Years in business

19

Number of employees

3

Times hired on Thumbtack

72

Reviews

61 Reviews
  • Neka M. Sep 19, 2017
    Flooring
    Verified Review
    Fantastic Job...my floor is one of the best features in my home! Very professional, accommodating, went above and beyond the job. Thanks again
  • Jan M. Sep 12, 2017
    Floor Installation or Replacement
    Verified Review Updated
  • Verified Review
    Let me start by saying if I could give a 6 star rating I would do so. I hired Burgess Flooring to install 1100sf of laminate flooring in my basement. Not only did Joe do a FANTASTIC JOB, but he was incredibly reasonable, very professional, punctual and a delight to work with. On top of that he was able to start my job the next day due to a cancellation which made it even better. I would recommend Joe and Burgess without reservation as I do not k now how you could find a better company to install your flooring at a better price. I want to go buy more flooring and have him install even more as I was simply that pleased with his work. Save yourself the time and simply hire them immediately. You will not be disappointed.
  • Eric W. Jun 5, 2017
    Floor Installation or Replacement
    Verified Review
    They were on time, Professional, clean, super fast and did all they said they would do. No question. Extremely fair price. If you don't use them, your crazy.
  • Chyanne V. Jun 2, 2017
    Floor Installation or Replacement
    Verified Review
    Tina & Joe were a pleasure to work with. The work was completed in 2 days. My floors look awesome. Thanks Tina & Joe.
  • Alexandra A. Jun 1, 2017
    Floor Installation or Replacement
    Verified Review
    HIGHLY recommend Burgess Flooring - great price, great people, and great quality!!! Joe and Tina have been working in the Charlotte area for quite some time now. They are very friendly, easy to work with, and genuinely seem to have the customers best interest at heart. The Charlotte renovation demand is definitely high right now, with many contractors treating you as just another quick check. Yet, Burgess Flooring was the best value & best quality as compared to the other installers I met with. Will definitely be going back to Burgess for my next flooring project (bathrooms next). You can't go wrong with them!
  • Michael B. May 23, 2017
    Floor Installation or Replacement
    Verified Review
    Working with Tina and Joe was amazing. They were professional, quick, and helped us find creative ways to save money without sacrificing quality. Burgess Flooring was by far the best contractor we've ever hired and we'll definitely be using them again.
  • Joey G. May 18, 2017
    Floor Installation or Replacement
    Verified Review
    Results were great. They worked quickly, efficiently, and neatly. I would definitely use them again.
  • LaTorya B. May 15, 2017
    Floor Installation or Replacement
    Verified Review Updated
    I have to retract my original review. the floors looked good, but now, we are getting "pops" all over the floor. we walk over certain areas of the the floor and you can hear and feel it give in, and when it bounces back up, it makes a popping noise. It seems as if there wasn't enough of glue put down, or the floor was not level and a leveling agent needed to be put down first. Although I will say every time we call him and tell him about a new area we've found, he comes right out and fixes it with no problem or fuss. but the problem is we keep finding them in different places. I feel bad for him having to come out so much, but I don't know what else to do. The main issue I have is that the 1 year warranty is coming to and end and after that, I'm out of luck so I guess we will have to figure out how to install the glue ourselves......
    Joseph B. May 16, 2017

    I have thought about this update for a few hours before responding. What we must point out is that we did repair an area of her subfloor that was bad, leveling the needed area. We have been responsive every time they have contacted us to do glue injections where needed. We also are not blind to the fact that sometimes we need to work with our clients to ensure a happy client, even if it goes beyond a years warranty, and I would have happily explained this if we had spoken on the phone rather than in a review on this site. Joe and I stand behind our company, 100%, unlike a box store would, because this is our livelihood and our goal is to make sure every single client is happy and would hire us again for their next project, or they would recommend us to their closest family members and friends. LaTroya, we will be there for you and your floors. Please understand that this is not the first floor you have had problems with, and no subfloor is perfect and these pops will happen. They happen in our own home, and Joe had to do the very same thing he does for you. Feel free to call, text, or email to discuss further.

  • Verified Review Original
    Great work!!!!!!!!!! I'm well pleased....
    Excellent job! Installed engineered hardwood floors for me. At first I was a little skeptical b/c we'd had a bad experience with a contractor concerning our floors before. Joe arrived late the first day and that scared us and we thought we were already off to a bad start, however, he profusely apologized and it was something beyond his control, and to make up for it, he arrived ahead of schedule the next day!! Such a nice guy, his employees were nice and polite, and I am more than pleased with the outcome! He pays close attention to the corners and cutting of the wood, and he is fair with the price. We moved out all of the furniture so he took the moving fee off of the bill immediately. We forgot to clean the closets out but he did it for us with no charge. I guarantee you won't be able to beat his labor prices with anyone here in Charlotte. It's definitely worth hiring him for this job. As a heads up, his wife Tina does a lot of communicating for the business, but don't let that scare you off. That made us a little leery at first b/c we wanted to be able to talk to the actual contractor, however, once again, it was not a problem b/c she put us in touch with him when it was needed. 'll use them again and again! I'm super stoked with the price and outcome of how the floors look and feel. We knew our floors were uneven and he was able to catch that without mention and put down the self leveling agent in all the correct places. That's when we knew we had hired a professional that knew the ins and outs of flooring...
  • Leah F. May 1, 2017
    Floor Installation or Replacement
    Verified Review
    5 stars
    They did a wonderful job! Great price, professional, and very quick. My husband and I love the finished project.
  • Deborah M. Mar 1, 2017
    Floor Installation or Replacement
    Verified Review
    Best customer service
    If I could have given more than 5 stars I would have. Tina and Joe made coordinating a long distance project a breeze. Tina was wonderful with communication and scheduling the install. She even advised what finishing materials we would need. Joe and his team were awesome. They arrived on time, were professional, and even helped us with several small items that we needed done. One of them, in particular, was figuring out how to reach a light fixture that was in the middle of a stair case!!! Burgess flooring is the best and we would use them again in a minute. Do not hesitate to hire them.
  • PAUL T. Feb 24, 2017
    Floor Installation or Replacement
    Verified Review
    The Best
    Excellent I would recommend them to anyone.
  • Gerry G. Feb 9, 2017
    Flooring
    Verified Review
    Joe and his crew were fast and very professional. We even had them back to do tile work. Upfront and transparent on the work.
  • Jon L. Feb 2, 2017
    Flooring
    Verified Review
    We were very happy with Burgess Flooring. We needed Tonreplace the carpet in our basement with LVT, within a week of posting our Thumbtack. Tina was great for coordinating! She got us on the schedule quickly and was able to help talk through all my questions about products to use. Joe and his team arrived right when they said they would and worked very fast. They could even help us solve a few unknown conditions that came up as they were pulling up carpet. Would definitely recommend to others!
  • Lora L. Jan 25, 2017
    Flooring
    Verified Review Updated
    I will hire them again for ALL future flooring needs
    Excellent Company! Tina and Joe are the best!!! Lora Lynne Tipton-Williams · January 6, 2017 Until I met Tina, I had been living in a two year long nightmare of TRYING to get the previous people who installed my laminate to do the right thing and properly reinstall new flooring. Finally I realized he was NOT going to fix the disaster they created in my home, so I began a search for a new company. Tina impressed me immediately, not only with her knowledge and professionalism, but also by her kindness and compassion for all I'd gone through for two years. I told Tina, she and Joseph had the job as soon as I could get my money back in small claims court. And then another hot water line burst in the concrete slab, so waiting was no longer an option. Meeting Tina and hiring her and her husband Joseph has been an absolute blessing in my life in more ways than one. Being in a wheelchair I was unable to stay in my home while all the work was being done. In fact I stayed with family in another state. Tina and Joe did everything possible to make the entire process seamless, even picking up the flooring for me, staying in touch and keeping me apprised of what was happening each day. And after the work was finished Tina took photos and emailed them to me. The installation is gorgeous. Workmanship flawless. I'm so thrilled.. the floor no longer 'feels' spongy in places. This time the floor doesn't make all kinds of noise when I ride across it in my wheelchair. The nails/screws in the transition pieces are not popping up. The individual planks are not sliding around leaving half inch to one inch gaps all over the place. Even the flooring itself seems to be a better quality this time. Tina suggested a different company than the one i used previously and I am well pleased with their product. Any way in which Tina and Joe have been able to help me, they have done so. I've been back home for almost a week now and I'm still very pleased with everything. The previous company failed twice to properly install my laminate flooring, the first time I knew something was wrong within a day. The second time withing 15 minutes after the installation was complete and the crew left. Today, Tina came by for a visit. Not only is the flooring in my home FINALLY restored, improved actually, but I have also gained the friendship of a very kind, compassionate, lovely young woman. Yes, finding and hiring Burgess Flooring has truly been one of God's blessings in my life. It is so wonderful each time I find there are still people who take pride in what they do for a living. People who are interested in more than simply making a living. Making a living, supporting a family, a home is important, but for the Burgess providing workmanship and service they can be proud of is also important.. as is their customer's happiness with their work. I highly recommend Joseph and Tina Burgess for all your flooring needs. When I am ready to put down new flooring in my sunroom, I will call Tina/ Burgess Flooring to do the job for me! Thank you both so much for helping to restore my home. I am so pleased to know the end is in sight, to once again be able to believe the restoration will soon be complete and to feel my peace of mind being restored
  • Verified Review Original
    I will hire them again for ALL future flooring needs
    Excellent Company! Tina and Joe are the best!!! For a more complete review, click this hyperlink www.facebook.com/Loralynn.Williams/posts/10154908990896091:0
    Joseph B. Jan 10, 2017

    Thank you Lora!! Such a pleasure to work with you!!

  • Barry C. Jan 15, 2017
    Carpet Installation
    Verified Review
    Would definitely recommend and use again!
    Work was done professionally and on time. Clean up was good. Only problem was not receiving certificate of completion when promised.
    Joseph B. Jan 19, 2017

    I apologize that we didn't get that to you in a timely matter, I take full responsibility for the mistake. Thank you Barry!

  • Morgan W. Dec 22, 2016
    Floor Installation or Replacement
    Verified Review
    Amazing service and I love my new floors!
    It was a pleasure working with Tina and Joe! I spoke with Tina in regards to getting measurements, knowing what materials to get, etc. She made everything so easy for me and was very efficient and responsive! I got my laminate hardwood floors installed in no time and everything was cleaned up afterwards. The service at Burgess Flooring was amazing, I absolutely love my new floors and I would definitely use them again. I've already recommended them to a friend who wants hardwood after seeing the great work they did in my house. Thanks so much for making me fall more in love with my house!!!
  • Deb K. Dec 13, 2016
    Floor Installation or Replacement
    Verified Review
    Hardwood installation
    Wow. Joe knows his stuff. He was on time everyday, so nice, so professional, and just very very happy with his services. I highly recommend him. Excellent job.
  • Alyson R. Dec 13, 2016
    Carpet Installation
    Verified Review
    Awesome!!!
    So incredibly fast and so incredibly reasonably priced. A great quality carpet for the lowest price around so incredibly fast and so incredibly reasonably priced. A great quality carpet for the best price around. I highly recommend this company and will be using them again in the future.
  • Beth S. Sep 23, 2016
    Floor Installation or Replacement
    Verified Review
    We were FLOORED with Burgess!
    Wow, these guys are fantastic!! Not only did they respond to my Thumbtack request super quickly, but they also gave me a VERY reasonable price to install our bamboo floor. They were able to come out and install within 3 days of quoting me. On top of all of that, they were installing while we were out of town and they ran out of glue, but they were kind enough to pick up more glue and just add it to the bill for me rather than stopping the job. We will hire Joe Burgess again for sure and we have another project coming up soon! The floors look amazing, it was a job well done. They even fixed what we messed up when we tried to do it ourselves. I would highly recommend them to anyone. Great communication, great work and all-around nice people.
    Joseph B. Oct 1, 2016

    Thank you Beth, it was our pleasure to work with you!!!

  • Diane P. Aug 16, 2016
    Flooring
    Verified Review
    In March of 2016 I had some laminate flooring installed in my house (NOT by Burgess Flooring) and less than 2 months later it was buckling and rising in several places. When the original installer refused to make it right, claiming water damage caused the issue, I posted on Thumbtack to find someone who was able to clean up their mess. From the very first message, expressing sympathy for my situation, Burgess Flooring was a pleasure to work with. Joe and Tina examined the installation that the previous person had done and concluded that it was improperly installed too tightly, without leaving room for expansion. They took photos for me to use in a BBB complaint for the other company. Joe trimmed all of the laminate that was still installed so that it had room to expand, and installed new laminate in the areas where the previous installer had ripped out the damaged portions but refused to reinstall new. The price was very reasonable and my tenants are thrilled to finally have the flooring taken care of. I would definitely use them again for any flooring needs and would recommend them to anyone in the Charlotte area.
    Joseph B. Aug 18, 2016

    Thank you Diane, and I must say, even with you being in another state, this was an easy transaction all the way around! We appreciate it!

  • Lisa D. Aug 9, 2016
    Carpet Installation
    Verified Review
    I had carpet I had and they installed it perfectly. I also bought new carpet from them and they installed it perfectly and very professional. So happy with my new carpet. I would recommend them to anyone. They are great
    Joseph B. Aug 10, 2016

    Thanks Lisa, let us know if you need anything!!

  • Nicole B. Aug 2, 2016
    If you are in need if flooring Burgess Flooring is who you should call. I was recommended to them by a neighbor and couldn't be more happy with my experience. From the measuring/quote process to the finished product Tina Joe and their crew were super proffessional. Tina was available and responded quickly to all my questions leading up to the install and offered guidance on quality of product to look for when shopping. Joe and the crew were great from start to finish with the install process. They were on time and finished on schedule. While in our home they were very respectful and proffessional and left jobsite clean and beautiful. I would highly recommed them and would not hesitate to use them again. Pleasure to do business with!
    Joseph B. Aug 3, 2016

    Thank you NIcole, it was definitely our pleasure!!

  • William T. Jul 11, 2016
    Flooring
    Verified Review
    Joe and his wife Tina and their team were phenomenal! They were quick to respond with any questions we had. The installation process was quick and went very well. I will definitely use burgess flooring for any other home projects we take on.
    Joseph B. Aug 2, 2016

    Thank you William!

  • Sarah L. Jun 3, 2016
    Floor Installation or Replacement
    Verified Review
    I had laminate flooring installed across basically the whole first floor of my town home and I'm really happy with the way they turned out! Joe also installed tile in 2 of my bathrooms and I'm really happy with the way it looks. Tina was really helpful and responsive throughout the whole process. She and Joe met me at Lowe's to pick up all the materials. I ordered everything online and then Lowe's had it ready for pickup in the store. They made sure my order was correct (it wasn't) and helped me find everything I needed. Most importantly, they stayed on budget and let me know a few things they noticed upon install. I had just moved in to my new place so they called out some previous water damage and plumbing issues that I wasn't aware of. They obviously take care of their customers and I will definitely be using their services again in the future!
    Joseph B. Jun 3, 2016

    Thank You Sarah! It was a pleasure to work with you!

  • Tom C. Jun 3, 2016
    Floor Installation or Replacement
    Verified Review
    John and his crew installed wood flooring throughout the house and ceramic tile in the baths and laundry. They did an excellent job, arrived when they said they would and the cleanup after was most impressive. I would highly recommend them. Great job guys.
    Joseph B. Jun 3, 2016

    Thank you Tom, I was a pleasure for Joe and I to work with you and your wife! Looking forward to installing the backsplash.

  • Mike H. May 25, 2016
    This was a great experience from the first email until completion. They quoted me a price and nothing changed from that until completion. Joe and his crew were there when they said they would be and when they left you would never have know they were there. Everything was cleaned swept and better than when the arrived. Joe and Tina guided me thru questions I had with my flooring purchase and saved me some money. If you need flooring installed or removed which they did both for me you should get Burgess Flooring to give you a price. You will not be disappointed. Thanks for a great job.
    Joseph B. Jun 3, 2016

    Thank you Mike, it was a pleasure!

  • Lisa B. Apr 27, 2016
    I had tile put down in 2 bathrooms. Had laminate flooring on the stairs, landing and bedrooms. This was my 2nd time using Burgess Flooring. Had the whole downstairs done after a flooding. Tina and Joey and the crew were excellent. Beautiful work! The only bad thing is now I have nothing to floor!!! Thank y'all so much! I love every inch
  • Amy R. Apr 26, 2016
    Floor Installation or Replacement
    Verified Review
    We hired Burgess Flooring to install bamboo in our basement. They were able to fit us in their schedule quickly and did an Amazing job! The workers were all friendly and professional. Our new bamboo floors look Awesome!! We will be updating the floors on our main level soon and I am so glad we found someone we can trust to be upfront on cost and get it done right.
  • Christiane R. Mar 15, 2016
    We used them two different times and both times they did amazing work!! The first time was putting vinyl planks in our kitchen, dining room and laundry room. They finished it all within a couple hours and it really transformed the house. The second time was when we had carpeting put in throughout the house and the vinyl planks in the bathrooms. Tina helped us pick a carpet that would look good and be cost effective since we were listing our house for sale shortly after. We are still amazed that Joe and his two helpers were able to do all the carpet, vinyl planks and quarter round in a day!! Thank you Joe and Tina!!! We will be calling you shortly to get new carpet in the new house!!!!
  • Sarah J. Feb 15, 2016
    Joe and Tina were a pleasure to work with. This was my first home and I was so overwhelmed when it came to changing the floors to what I wanted and understanding why other companies cost so much. Tina took the time to assist me with purchasing my carpet, and took many phone calls from me about the laminate I was desperately seeking out. Joe and his crew were clean, respectful of my belongings, and stayed on schedule (which is a dream in construction). This team is extremely knowledgeable and down to earth, and I have already referred him to several co-workers looking for new flooring. The wood laminate looks wonderful, as does the carpet in the living room, hall and stairs, and I was able to save some money. I am now looking forward to him installing tile in the kitchen soon!
  • Elle P. Feb 11, 2016
    Joe botched our hardwood floor installation on 11/20. Contacted Tina on 11/21 about the boards being shifted and large gaps throughout half the floor. They blamed the problems on bad milling and said they'd hold the check. 12/5 the check was cashed "accidentally" and wood was on order. 12/17 I contact - still hadn't ordered wood. 1/6 I contact - still hadn't ordered wood. 1/13 I contact - still hadn't ordered wood. January deadline given. No contact again until 1/27 when the flooring inspector I hired calls her. Report found that Joe installed wrong, voided my warranty, and that the entire floor needed to be replaced. 1/28 tina admits they were liable, says she'll pay for the replacement wood. 2/5 sends refund for installation and only $700 of $2300 in replacement wood stating that they decided that was a fair amount. Anyone can contact me for a copy of the flooring inspection or conversations. Joe is a sloppy contractor and they don't stand behind their work at all. They had almost three months and didn't even order wood, then got mad at me for hiring an inspector that proved not only were they at fault but that their original plan for repair was insufficient. Tina also lied in her response to my facebook review then blocked me so I couldn't respond. Photos of their horrible work can be found on my Angie's List review.
  • Anthony M. Dec 26, 2015
    Flooring
    Verified Review
  • Debbie K. Oct 23, 2015
    Flooring
    Verified Review
    Joseph Burgess is highly qualified for your flooring needs. You can tell he has years of experience in his trade. Burgess Flooring did an outstanding job with installation of my wood floor. They were quick, neat, friendly and very professional. Prices were very affordable. I'm very pleased that I chose his company for flooring.
  • Barbara H. Oct 8, 2015
    The first job that we had Burgess Flooring install was for laminate floor in our Master Bedroom. They arrived on time with their appointment; were in and out in no time at all and did an excellent job. Because we were so pleased with their expert installation, we recently used them again for more laminate flooring for our hallway and living room. Great Job !
  • Susan C. Oct 1, 2015
    Vinyl or Linoleum Installation
    Verified Review
    We had vinyl planks installed, the click lock kind since we have dogs who make big messes. It is beautiful! It looks like a hardwood floor, but more pet friendly! It was confusing at first since I decided I would buy the materials and let them install, but once we got that settled, I couldn't have been happier with the results. Burgess Flooring is the way to go! I would recommend them to anyone. Hope I can call them back for future flooring!
  • Erin B. Sep 7, 2015
    Floor Installation or Replacement
    Verified Review
    Burgess Flooring did a great job and we will definitely use them in the future if needed! They were efficient and the floors look great!
    Joseph B. Sep 14, 2015

    Thank you Erin! Please let us know if you need anything!

  • Joey H. Sep 1, 2015
    Floor Installation or Replacement
    Verified Review
    Burgess was a pleasure to work with. The experience started with a very easy and thorough quote process. The quote included a complete breakdown of services so we could decide where we might want to save money by tackling some of the prep ourselves. Once we settled on the material we were provided with a shopping list. Numerous questions were patiently and happily answered. Finally, the install was efficient and professional. We are extremely pleased with the final result. They were half the price of competitive quotes. I will recommend Burgess to any friend who is looking for a flooring install.
    Joseph B. Sep 14, 2015

    Thank you Joey, it was our pleasure! I hope you love the new flooring. We actually put that same carpet in our master bedroom and LOVE it. Nice choice!

  • Ankur G. Jul 9, 2015
    Flooring
    Verified Review
    Too good to be true !! Gave right recommendation to me and came and finished the job in time !!! Can't ask for more !!! I will hire them for all my jobs !! Can't ask for me
  • Linda E. Jun 16, 2015
    Vinyl or Linoleum Installation
    Verified Review
    Best price. Quoted 2 days, took 1 1/2. Others said 4! Adjusted schedule 4 times when closing date changed. Top-notch job! Great people! HIRE THEM!!
  • Jesse B. Jun 16, 2015
    Floor Installation or Replacement
    Verified Review
    We hired Burgess Flooring to complete a large (approx. 2,000 sq ft) hardwood floor install and we are BEYOND satisfied. They needed to tear out multiple different types of flooring, move heavy furniture and install new flooring. They were easy to communicate with, punctual, and their workmanship is INCREDIBLE. The floors are perfect and the finish work they did for us went far above and beyond. We were a little concerned that the incredible price savings would show up in workmanship but that is NOT the case - fantastic work. We will use them for more of our flooring needs and I would recommend them highly for hardwood installs.
    Joseph B. Nov 7, 2015

    Thank you Jesse! It was a pleasure to work with you!!

  • Philip G. Jun 3, 2015
    Floor Installation or Replacement
    Verified Review
    Joe and his team responded quickly, completed the job REALLY FAST. What impressed me most was that Joe is a man of his word and has a lot of work integrity! That's rare there days, unfortunately. I plan on using his services again in the future. Thanks for all you did, it looks amazing!
    Joseph B. Jun 4, 2015

    Philip, thank you! It was a pleasure working with you!

  • Jaimen W. Apr 30, 2015
    Floor Installation or Replacement
    Verified Review
    Joe and his crew were amazing. What was originally scheduled as a three day job was completed in two days. They were very professional and cleaned up after they were done. They weren't quite able to complete installing the baseboards and quarter round, but that was only because we didn't buy enough. I would definitely hire them again! Thanks Burgess Flooring!
    Joseph B. May 8, 2015

    Thank you! We appreciate the opportunity to work with you!

  • Ritchie C. Apr 2, 2015
    Flooring
    Verified Review
    Joseph B. Apr 9, 2015

    Thank you Ritchie, please let us know if we can be of any further assistance!

  • Brent G. Mar 30, 2015
    Floor Installation or Replacement
    Verified Review
    Joe and Tina are great, from the measuring/planning stage through to completion. After getting the runaround from a big box store, I'm glad I was able to find them. They were much more personable than the automated calls and were very insightful in regards to needed materials (and saving me money). Joe and his team were in and out in half a day and the work is impeccable. I will definitely use Burgess Flooring again in the future.
    Joseph B. Mar 31, 2015

    Thank you Brent, it was our pleasure to work with you.

  • Rebecca S. Mar 23, 2015
    Carpet Installation
    Verified Review
    Great job and great price!
    Joseph B. Mar 23, 2015

    Thank you Rebecca! It was a pleasure working with you~very easy going!! Tina & Joe

  • Amy D. Mar 5, 2015
    Flooring
    Verified Review
    -Quick, professional service -No surprises -estimate was accurate -accommodated us for install days because we had to block off our 2 kittens -easy to work with After this experience, we would HIGHLY recommend anyone in the Charlotte metro area to use them. You will not be disappointed. They even brought US the carpet samples to look at!
    Joseph B. Mar 7, 2015

    Thank you Amy, it was a pleasure to work with you!

  • Martina V. Feb 13, 2015
    Flooring
    Verified Review
    They finished my 3 bedrooms, closets, and hallway within one day! They worked quickly and efficiently. Cleaned up after they were done and left my house as if nobody was there the whole day. Words can't describe how happy I am sigh the service they provided. They were also very punctual and professional! Thanks so much!!
    Joseph B. Mar 7, 2015

    Thank you Martina!!

  • Jaroslaw R. Oct 30, 2014
    Carpet Installation
    Verified Review
    They are very professional and fast. I will give them the next job. J. radomski
  • Maryann W. Oct 29, 2014
    Floor Installation or Replacement
    Verified Review
    Joseph Burgess and his team, including his wife Tina who did the estimate, were awesome. They installed 2 rooms of engineered hardwood for me in less than 8 hours; the workmanship was beyond our expectations. He was reliable, prompt, reasonably priced and left no mess in the cleanup. I would highly recommend him and will use him again. I hope to have some pictures to post soon - floors look great. Hire this team; you will not regret it.
    Joseph B. Oct 30, 2014

    Thank you Maryann, it was a pleasure working with you. We appreciate you allowing us to work in your BEAUTIFUL home!!

  • Brandon W. Oct 25, 2014
    Flooring
    Verified Review
    On time, professional and very efficient. Would deintely recommend to anyone looking for floor installation.
    Joseph B. Oct 26, 2014

    Thank you Brandon. Please let us know if you need any further assistance.

  • Jason H. Oct 22, 2014
    Vinyl or Linoleum Installation
    Verified Review
    I had Joe come out to give me an estimate. I never heard back from him. I attempted to contact him twice to get the estimate but still never received it. Will not use and do not recommend. Wasted my time and made me look unprofessional to my clients.
    Joseph B. Oct 22, 2014

    I apologize that we did not meet your expectations. There are several reasons Joe has not gotten back to you. First, we are a husband and wife team and I have been ill all week with a severe upper respiratory infection with laryngitis that has left me in bed for several days unable to carry my end of the business and leaving the burden of the business on Joe as well as our personal life with 4 children. More importantly, Joe has been trying to find the correct flooring to match the existing flooring you have, waiting on a Mannington rep to follow up with us. Lastly, he was researching any issues he may come across with the polyurethane type coating that was put on the VCT and whether or not anything that leaked beneath the existing floor would need to be removed prior to installing the new flooring. Again, my apologies that we did not meet your expectations and I hope your fair better with the installer you choose.

  • Andrew T. Oct 10, 2014
    Carpet Installation
    Verified Review
    Joseph was on time, efficient and did a really nice job. The company made a follow up phone call to insure my satisfaction with the job. I would definitely use them again!
    Joseph B. Oct 15, 2014

    Thank You Andrew, it was a pleasure working with you!

  • Heather W. Jul 16, 2014
    Flooring
    Verified Review
    I worked with both Tina and Joe to begin my process with getting my work done and ended up having Joe come and give me advice that I believe is invaluable. So now instead of putting in new floors I may have only to expose and refinish but even if I have to replace I will be getting in touch with Joe as he was the only one of the three contractors who gave me this information instead of giving me a quote. Thank you!!
  • Mike F. Jun 27, 2014
    Floor Installation or Replacement
    Verified Review
    On time, on budget, fast neat and outstanding work
  • Sudhakar S. May 25, 2014
    Floor Installation or Replacement
    Verified Review
    Joe did an excellent job and I'm impressed with the final outcome. Flooring looks great. The whole process was smooth and I'm glad that the work is performed within the provided estimate. I would gladly recommend Joe for wood floor installation services.
  • Kat G. Mar 25, 2014
    Today Joe finished the tongue-n-groove pine ceiling in my sunroom. Over the last few weeks, Joe has installed around 700 sq. Ft of bamboo flooring and new bamboo stairs. His work speaks for itself. I started with a small dining room to make sure I was happy with the work. Then I had him move on to more flooring, stairs and ceiling. I am picky and appreciate quality. Joe completed the work beautifully. He always showed up on time, ready to work, and cleaned up everything at the end of each day. The email quotes breaking down the charges is helpful. I will continue to use Joe for upcoming projects. His quality and work ethic are outstanding. The only recommendation I can give is to have all your questions and estimates emailed. His wife Tina handles that and was very helpful in finding local resources.
  • Alexis H. Jan 23, 2014
    Joe is absolutely amazing. My husband and I contacted many companies for quotes on our floors and all were outrageously priced. Joe came out within two days and gave us a quote and even provided us a list of the materials we would need to order to complete the job. His price by far beat out the competition and was very reasonable for the 1100 sq ft we wanted laminate installed on. Burgess Flooring got back with us always within a few minutes of contact and answered any question we had. We originally were quoted a two day completion time for the project. The day before we were scheduled to start, I gave birth to my daughter and we brought her home the day they started the project. Joe and his team worked so hard to complete this project as fast as possible and completed it a 1/2 day before scheduled. They even went as far as bringing flowers to congratulate us on our new addition. The craftmanship was amazing as well....my husband (who is very picky) could not find one thing wrong with any of his work. This company went above and beyond to not only provide quality craftsmanship but to adjust to make our transition into a family as smooth as possible given the circumstances. I cannot say enough wonderful things about their customer service, their craftmanship, or the fact they are just all around wonderful people. They are certainly worth every penny and more and we feel so blessed to have chosen them to complete this project for our home and family.
  • Mike M. Jan 12, 2014
    Vinyl or Linoleum Installation
    Verified Review
    If you're looking for flooring installation, Burgess Flooring is the way to go. Joe just installed laminates in the downstairs of my house, and completed the whole job in one day. The floors look great, and I couldn't be more pleased. The floors changed the whole look of my house, and the workmanship down to the little details far exceeded my expectations. So if you're looking for a great price and someone who takes pride in his work, look no further than Joe at Burgess Flooring.
  • Deanna I. Dec 16, 2013
    Vinyl or Linoleum Installation
    Verified Review
    They did a nice job and gave my husband some help and advice. I would recommend them. Good job for the price.
  • Barry B. Oct 2, 2013
    Floor Installation or Replacement
    Verified Review
    I believe they tried to overcharge me. I had 284 sq feet to have wood flooring laid. I was quoted $1.75 to remove carpet and install wood. Halfway through job I was asked to go purchase more nails as he ran out. I refused. Secondly, he tried to charge me for 320 sq ft due to all the boards he damaged. I purchased extra and he used almost all of it due to scratching pieces, incorrect cuts and poorly placed nails. We argued over this until he gave in and charged me the original price. Had I not challenged him, he would have charged me an extra $200 plus the cost of nails. The quality of his work is ok. There were several pieces installed with scratches, but for the most part it looks good. I have always paid for true square footage when having carpet, tile or wood laid.
    Joseph B. Oct 9, 2013

    First of all, in all flooring jobs there is what is considered waste. This is wood that is handled and cut and pieces are installed and there is waste from those pieces. Otherwise, you would have a room full of boards all the same size. We charge for wood that is handled and cut. That is what you were being charged for, not to mention the area that was added after the original quote that was given. We have always charged for the amount of material that is handled, including wasted material. You don't challenge the company that sells the waste, why would you challenge the company that installs the waste? You are the first client that has ever "challenged" our pricing. When we give an estimate, we provide a shopping list of materials needed for install. You were located out of state and we were not involved in the process of purchasing materials needed for install. Part of materials needed for install are nails. That is why we tell our clients we are an installation only company. Joe tries to catch any pieces of wood that may contain scratches prior to installation, but he can't catch every one. We pride ourselves on our reputation, which is outstanding.

  • Joe M. Nov 23, 2010
    I had burgess flooring come out and install 760 square feet of laminate flooring they did a excellent job very professional. His rates were real reasonable. They cleaned up well after themselves. I have since had him come back and do two more rooms. I have gave his info to several other people all were pleased with there work.

Q&A

What is your typical process for working with a new customer?
We start with determining what type of flooring fits the needs of our clients and their lifestyle. We measure and provide a shopping list for our clients. They shop at their leisure and once they secure their flooring products we schedule an installation date.
What types of customers have you worked with?
Our services are, for the most part, installation of pre-purchased wood flooring. Some have already done tear out and disposal, others have not.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure when hiring for flooring that is is a specialty. Not a handyman service. There is a difference. Never pay by the hour for flooring, it could end up taking a week to install. Make sure they are insured.