Burgess Flooring

4.7
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(67)
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67 reviews
5
87%
4
7%
3
3%
2
0%
1
3%
Customers rated this pro highly for responsiveness, punctuality, and work quality.
  • Aaron L.

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    Burgess did a great job installing laminate floors. They provided insight on design and which materials were best. They arrived on time, did a great job for a good price. I will be hiring them again.

      Jan 15, 2018Verified
    • Emily C.

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      We cannot recommend Burgess Flooring enough! We worked with Tina and Joe to replace the carpeting in our living room, hallway, and kitchen with vinyl plank. They were incredibly professional and easy to work with. They made the entire process a breeze - they even helped with ordering all the materials, and helped secure an additional discount on material! The process could not have been easier. On top of great service, they were also really reasonably priced. It feels like we have a whole new home! Special thanks to Tina - you rock :)

        Nov 3, 2017Verified

      About this pro

      I pay close attention to small details. Including cutting door jambs and trim work for wood install and using power stretchers for carpet install. I also work hard to help you save money. Tips like tearing out your own carpet can save you big money. Unlike others, I don't want to leave you broke after new flooring. I enjoy being able to save homeowners money. I love to have my clients glowing with pride after they see their new floors. I take pride in the fact that all my clients are able to refer me to their friends with peace of mind that they will be completely satisfied as well. New flooring can change the entire look of your home, and the fact that you allow me in your home to install it makes me feel like I have accomplished something at the end of the day. No one takes pride in their work like I do. You may notice a negative review about our company. Please understand that we went above and beyond to make this client happy. We charged her $500 for flooring installation and refunded her over $700 because she was not happy. She then took us to court and drained us of another $2600.00 because we didn't have the time to fight with her. As if that isn't enough she has attacked us on a business and personal level all over social media and the internet and in our personal lives. All of our good reviews speak for themselves. There will always be that client who you cannot make happy and we found her. She also has spent 3 or 4 years making another flooring company in South Carolina completely miserable because she was unhappy with them as well.

      Years in business

      20

      Times hired on Thumbtack

      81

      Number of employees

      3
      Show more

      Photos and Videos

      8 photos

        Q & A

        • What is your typical process for working with a new customer?
          We start with determining what type of flooring fits the needs of our clients and their lifestyle. We measure and provide a shopping list for our clients. They shop at their leisure and once they secure their flooring products we schedule an installation date.
        • What types of customers have you worked with?
          Our services are, for the most part, installation of pre-purchased wood flooring. Some have already done tear out and disposal, others have not.
        • What advice would you give a customer looking to hire a provider in your area of work?
          Make sure when hiring for flooring that is is a specialty. Not a handyman service. There is a difference. Never pay by the hour for flooring, it could end up taking a week to install. Make sure they are insured.
        Coverage Area for Burgess Flooring is about 65+ miles of Monroe, NC.