FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A diagnostic visit is $65 for most appliances ($85 for refrigerators, built-in ovens and microwaves), and it is waived if you go ahead with the repair. You get a written estimate on site before any work starts, and every repair carries a 90-day labor warranty.
- What is your typical process for working with a new customer?
You book online or by phone, and we confirm a 2-hour arrival window. The technician diagnoses the problem, gives you a written estimate on site, and starts work only after you approve it. If the part is on the truck, we fix it in the same visit; if it has to be ordered, we schedule a return visit.
- What education and/or training do you have that relates to your work?
I am EPA Section 608 certified for handling refrigerants, and every sealed-system repair at Swift is done by a 608-certified technician. I also interview, background-check and vet every technician who works under the Swift name.