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Tom Williams Digital Repair ( US Army Vietnam e...

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About
Because i am true to my word. When i give you the final estimate that is what you pay even if i made a mistake with the parts prices Etc;; my word and estimate are my bonds Also in addition to working on windows PC's i am also an Apple/Mac tech some of the services i offer are Apple / Mac repairs.... Diagnostics and Repairs on Apple/Mac Desktops/Laptops and Iphones Hardware upgrades, replacements, and repair System Clones and Migrations to new hard drives Computer optimizations Software upgrades. Data recovery and data migration. Back up solutions and implementation Format and install operating systems Setup, troubleshoot and secure wired or wireless networks....Rest assured i will treat your Apple/Mac/Windows PC with the utmost care and respect.I know how attached owners are to their Apple and Windows based devices and products Making people happy. By not gouging them on repair prices, and doing a complete and thorough job with their digital repairs and most of ALL standing by my word!!!
Overview

Hired 19 times

1 employee

25 years in business

Business hours

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Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

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2017

Top Pro Icon

2016

Services offered
Computer issue

Computer not turning on

Cracked or damaged screen

Slow computer performance

Virus or malware

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Projects and media
Projects and media
Reviews
Excellent 4.9

16 reviews

5

94%

4

6%

3

0%

2

0%

1

0%

Read reviews that mention:

pro avatar
Dale P.

Mar 4, 2016

•

Hired on Thumbtack

Tom exceeded my expectation to solve the problems I had with a very problematic Lenovo laptop. He was not satisfied until the issue was isolated, and resolved. Tom is a straight shooter in my book, he will not b.s. you and will do everything he can to solve your problem. He provided updates and excellent communication on the status of the repair throughout the process! I highly recommend Tom for any computer related problem you are experiencing.
Tom Williams Digital Repair ( US Army Vietnam e...'s reply
Thx you so much for the opportunity to work on you computer....Sincerely....Tom
Computer Repair
pro avatar
Chionesu G.

Feb 6, 2016

•

Hired on Thumbtack

THE PROBLEM I had a leaky water cooler reservoir in my relatively new computer (purchased Dec 2015) and originally intended to send the PC back for repair. Since I would have had to pay for the shipping (and insurance) ... back to CA ... with no mention of reimbursement, I decided to look locally. CONTACT I found Thumbtack via Google and submitted a request for service not too long before going to bed. Within 15 minutes, I had a response from Tom inquiring as to the nature of the problem. I checked him out and liked what I read in the reviews, so I proceeded with Tom. COMMUNICATION It was easy to communicate with Tom. I was able to send him pictures of the failure, and he was excellent about staying in contact with his findings and recommendations whether via Thumbtack, email, or phone. If he had a question about something, he asked, rather than making an educated guess. SERVICE I delivered the PC, having discussed options and plans of attack. After speaking with him face-to-face, I knew I'd be leaving my PC in good hands. Again, between drop off and pick up, Tom regularly kept me apprised of his actions (including product research and detailed findings from a very thorough inspection of the failure) and the status of the repair. As for the repair itself, it was simple and effective, using the least intrusive remedy with the highest likelihood of success. He even provided a plan-B if the solution doesn't hold (which I believe it will). CONCLUSION I'm glad to have been able to hire Tom for the job and would definitely recommend him for computer repair, especially if you have a gaming rig. He's detail-oriented, knowledgeable, doesn't leave you in the dark about work progress, and provides honest assessment of options. In addition, the price was right and more than worth being able to avoid sending the entire PC back to the vendor.
Tom Williams Digital Repair ( US Army Vietnam e...'s reply
thank you so much for the chance to repair your watercooled gaming rig.......Tom
Computer Repair
pro avatar
John T.

Feb 10, 2015

•

Hired on Thumbtack

Tom was a complete professional. The screen was not displaying and he repaired my laptop as promised within one day. I would definitely recommend him to anyone needing computer repair. He's a pleasure to do business with.
Tom Williams Digital Repair ( US Army Vietnam e...'s reply
thx john for the kudos, glad you are happy............have a great day
Computer Repair
pro avatar
Dennis B W.

Apr 12, 2016

•

Hired on Thumbtack

Tom was the first person to contact me when I was looking for someone to help me after downloading Windows 10 on my aging Dell Laptop. Problem is my computer doesn't have the drivers needed to run Windows 10. Hmmm... Tom was able to diagnose the problem, give me a price for the parts and a time to expect completion of the repairs. Tom definitely knows his business and is able to communicate with you on a level that is understandable, not talk to you "over your head"... I am loving how fast my computer works now. Tom is the real deal! Thank you Tom.
Tom Williams Digital Repair ( US Army Vietnam e...'s reply
thx Dennis glad i could help..........................Sincerely Tom
Computer Repair
pro avatar
Kim W.

Apr 18, 2015

•

Hired on Thumbtack

The CPU to my desktop failed suddenly failed to load. Instead of booting up, it displayed a "Fan Failure" message. After reviewing the Thumbtack's choices, I contacted Mr. Williams, and he assured me he would be able to successfully resolve the problem. He provided a quote for the cost of the repair which was not an estimate, and did not change. Mr. Williams advised me of my options, and, after learning of my computer usage, we mutually decided upon the best replacement part. He provided regular updates on the order and delivery of the replacement. He estimated a repair time of two hours. He contacted me an hour and a half later to advise me the work was successfully completed! He presented me with the malfunctioning fan to view, and left the CPU open to view the new one. He also cleaned the interior of the CPU, and presented it in pristine condition! Professional, comprehensive, expedient, thourough, and honest. These are the adjectives a consumer hopes to find when seeking repairs. It IS what you will experience when conducting business with Mr. Thomas Williams.
Tom Williams Digital Repair ( US Army Vietnam e...'s reply
thank you Kim.Glad i could help and thank you again for the book and key chain........................Have a great day....Tom
Computer Repair
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